Hope your Christmas is merry and full of EQ cheer, if not, the Holiday Support Hours for SOE are right here! Holiday Support Hours SOE Customer Service phone support will be on reduced hours for the holiday. Monday, December 24: Phones will be open from 8:30am to 12:30 pm Pacific Standard Time. Tuesday, Decmeber 25 thru Tuesday, January 1: Phones closed. No telephone support.

If issues arise during this time, technical issues can be addressed via eqtech@soe.sony.com.

Account issues can be addressed via accounts@soe.sony.com.

All other issues can be addressed by sending an email to eqmail@soe.sony.com On behalf of Sony Online Entertainment, we wish you all a happy and safe holiday.