Pulling people in eh, so you call angering these people to the point that some decide to quit playing eq, pulling people in, ahh i got ya....

I have to agree a bit to both sides of the CS issue. Could Sony do better CS, I am sure they could if they wanted but at what cost? ANONYMOUS, you apparently have had one if not a few of those bad losses in your EQ adventures, which is sad but don't let it ruin the fun, like one of the rational people mentioned before, it is only a game. A game we pay to play but nonetheless a game after all. Life isn't always fair so I guess in a microcosim way EQ isn't always fair. Lately, SOE people that do create & regulate the EQ world have indeed improved the gaming experience with such patches, repatches, patches for the patches, & so on, AAs was awesome, added features, zone revamps, the expansions which I wish they were more polished upon release :-) but it does make EQ better & more fun which is the purpose, I hope. The most recent strides & changes in EQ have been long overdue but most appreciated. There are a plethora of us players and only a few GMs compared. I remember when we could actually see how many players were on a server and GMs were designated to a server, but Sony's infinite reasoning decided to dismiss this long ago, i disagree. Point is most changes are welcomed because most are suppose to better our gaming. Yes, as said GMs are paid Sony employees so i can comprehend ANONYMOUS' view and APhenox's view as well about such CS issues. Poor Guides are those daring souls that try to help EQ for free, well they get one free account after so long but still. There are such things that happen that are simply out of control of anybody. It sounds as if this severe Prexus crash was one of those, prayers out to the characters that did lose little and much(a moment of silence) Thank goodness it wasn't all servers though :-) I think as in all big corporations there are good and bad. SOE probably is in the same boat with it's CS, sum are good, sum are bad. Not too sure about this 'marketing research' example ANONYMOUS stated, but I wouldn't be surprised if Sony has done such before or now. Most corporations do have R&D departments and the R is there for a reason. ANONYMOUS, perhaps take an EQ break, it works wonders for me, or better yet rely upon the 'real' backbone of the EQ community, us players that you know & that have thrived and suffered along you to regroup. SOE isn't out to wreck EQ, far from it. I do not think they would maliciously sabatoge their own product. But I am sure SOE is in it for the money as well. Upon this I have to disagree a bit with that APhenox a bit, I have read where EQ is Sony's major cash source, like over four million per month revenue off the pay to play fees alone, but all polls and querys can be tailored I suppose and APhenox apparently is the one holding the Fortune500 magazine. I too have complained about an EQ mishap before ingame with no result but I as well have had responses, sum corrected the mishap, sum seemed to not care so it happens. More times than not I think they, Guides and GMs, do try. I am personaly looking forward to seeing what SOE is going to do with SWG & EQ2. I hope and am sure Sony has learned a great deal about MMO-gaming from EQ and what the MMO-gaming people want, I just hope they do it with us players in mind, please, please. Also, I have read in the EQ chat room that it isn't a pulled plug for an appliance but servers are powered by wheeled hamsters :-) APhenox, also there is a lot of crude hate in your remarks, don't be a hater, also for a compelling arguement attack ANONYMOUS' actual statements not ones you just implied or personal comments, just a wee suggestion :-) ANONYMOUS didn't state Guides could reimburse. Though I think if a person has served for years being a good reliable Guide Sony should show a bit of respect and give them a bit more ruling. The nominal pay to play fee isn't much at all I agree. I was irritated when SOE increased the fee like a year ago but they explained why and it is still a reasonable rate for entertainment. I also agree with not having more GMs, competent GMs and Guides will suffice, along with ANONYMOUS' GMs and Guides that care, but then again, sum good, sum bad. EQ is indeed irritating and frustrating at times but then again so is everything. A shame there is no little old man behind the curtain shouting in an echoing loud voice wisdom that is totally to blame but I haven't seen a golden brick road in EQ anyways. ANONYMOUS, just try to relax and have fun playing, just like the players ingame, sum good, sum bad, so are the Guides and GMs, so is the game in aspects, balanced, unbalanced, right-side-up, left-side-down, the grass is blue, the sky is green, etc. etc. It's bad enough playing for years to reach a point with a character then seeing a power-gamer do the same or better in a week or less, LOL :-( After LOY's release the three or four day old epiced 65th Kermitt CLR is a prime example, LOL. APhenox a pharmaceutical term for you maybe to be nicer, 'prozac.' But I have to agree with you as well somewhat, but 'Conspiracy Theory' was a good movie. J/King :-) EQ is lots of fun, I do not think the greatest, but EQ is revolutionary in starting up in what I hope trends to be many great MMO-games. ANONYMOUS, try to take it all in stride, we all have to do the same.

Jaunt, 34th Half-Elf Bard
Gork, 20th Troll Shadowknight
Navarre, 63rd Woodsy Ranger
Prope, 52nd Inky Necromancer
Tulok, 52nd Dorf Paladin
Dwist, 46th Gnomy Magician
Surner, 20th HUM Monk
Rewy, 20th Ogre Shaman

I find it amazing how many people complain about eq. It is a GAME firstly, and to treat it more than that is ludicrous. You choose to play the game, and if you don't like it ... quit. I am continually amazed at the breadth and depth of the everquest experience. I believe the people who run it are proud and care about the world they have created. It gets better and better all the time, and makes the experience so much more enjoyable.

I do not want more gm's. They would just take more resources from the company, and their time would be mainly monopolized by those who complain about everything. Yes legit stuff does need their attention, but after two years of playing I have petitioned zero times.

The game is wonderful, and the world is amazing. Not perfect, but what is. Stop looking for stuff to rant about, and just enjoy

There's NO RECORD OF ANYTHING THAT WAS DONE THAT DAY. You can't look something up in records that DON'T EXIST. Try reading the thread before you go making an *** of yourself.