SOE Addresses DCUO Freezing on the PS3
DC Universe Online Executive Producer Lorin "DeadMeat" Jameson has posted a letter on the game's Facebook page addressing crashes on the PlayStation 3. While today's hotfix has "lowered the number of crashes by a great deal," some players are still freezing due to an Out Of Memory error. Jameson basically said that the problem is difficult to pinpoint and repair since it's situational, but they'll keep working on a solution. You can read his full letter after the jump.
Community Manager Tony "RadarX" Jones also posted a possible workaround to the freezing issue on the official forums. "After using a social menu, especially in a crowded area, opening and closing your PDA may help," he said. You can provide feedback on the issue in that thread.
A Message Regarding PS3 Freezing
I just wanted to take a minute here to explain what is happening with DCUO on the PS3. Although the hot fix today lowered the number of crashes by a great deal, there are obviously still problems. The crash that the great majority of folks are facing is an Out Of Memory error (OOM for engineer short hand). Quite simply the game gets into a state where it requires more memory and there is no more to give. On the PS3 (or any game console) that results in an immediate crash or 'Freeze'.
This is unfortunately a very hard error to fix since it is usually situational. Meaning that you need the right combination of things going on around you at the right moment in time to trigger the fault. We cannot create in house the same conditions that thousands of players online can so we have to make guesses about where the issues lie and try and find a solution. We have obviously not guessed them all.
None of this is meant as an excuse. I know you guys just want to play and for us to fix our game. We are still here working to make sure that happens.
DeadMeat
Executive Producer