If any of your Lineage II characters were deleted during the October 2010 server merge, you have until March 18 at 10 a.m. PDT to request a free character restoration before the data is wiped forever.

The character restoration process can take up to three weeks to complete. You can only have a total of seven characters on each server, so you may have to delete one of your characters to restore another one if you're already at the limit. More details can be found in the FAQ after the jump.

Character Restoration FAQ:

• To be eligible for restoration, the character you want restored must have been deleted by the automatic server merge consolidation process in October 2010. Characters that were at any time deleted manually by the player, or that were deleted in a previous server merge are not eligible for this restoration.
• There is no fee to restore these characters.
• There is no level requirement for a character to be eligible for restoration.
• You may restore multiple characters.
• Restored characters will be inserted into the same server region as they were on previously. For example, if you are restoring a character that was on pre-merge Franz, Luna, or Teon, it will be restored onto the existing Naia server.
• At all times, there can only be a total of seven characters on each server. If you already have seven characters on a server where you want to restore a deleted character, you must make room for the restored character by deleting an existing character.
  
  • If you choose to remove an existing character so that a deleted character can be restored, you are responsible for preparing that existing character for deletion (such as mailing its items to another your characters, emptying its mailbox, etc.).
  • Once you've prepared the character, you must queue that character for deletion and leave it in that state until the restoration occurs. The character must be queued up for deletion before you send your restoration request ticket.
  • Once the placeholder character is queued up for deletion, do not change it's deletion status. While waiting for the restoration to take place, if the placeholder character is taken out of the deletion queue, the restoration process will not take place and you will be contacted via your restoration request ticket.
• A character restoration request cannot be reversed. While multiple characters can be restored at once, there can only be one unified request and one unified batch of restorations per game account.
• A character restoration can take up to 3 weeks from the time you make the request.
• The deadline for restoration requests is at 10:00 p.m. PDT on March 18. Click here to see this time in your timezone.

How Can I Request a Character Restoration?

• Create a ticket.
• In the Subject line, enter "Restore request for server merge deleted characters."
• In the Question box, list the following:
  
  • The name of the Lineage II game account in which you want a character restored.
  • The name(s) of the deleted character(s) that you would like to see restored.
  • The name of the server that each of these characters was on. Please note that a restored character will be put onto the server of the same global region as it was on before. (Characters on the old European servers will be restored onto Naia; characters on the old North American servers will be restored onto Chronos.)
  • If the character list on the server where you want a restoration is full and you are deleting one or more of your existing characters so that there is room for your restored character(s), please specify which character(s) you have queued up for deletion. When processing your restoration request, we will be able to see what characters are queued up for deletion, but it is good to double-check by asking you to list the queued-up characters here as well.
• In the Product line, choose "Lineage II."
• In the Department line, choose "Game Support."
• Fill out the rest of the form and click "Continue." On the next page, click "Finish Submitting Question."

You are all done submitting your character restoration request. Please remember that a character restoration can take up to 3 weeks.