Aion Team Updates Hot Topic Issues FAQ
As we reported yesterday, the Aion team made a post on the game's official Web site to answer questions regarding hot topic issues. They said the post would be updated as more questions became hot topics, and it looks like they weren't kidding. Answers to four more questions have already been added to the post.
If you've been trying to enter your Aion serial code from you game box and been asked to upgrade a Guild Wars account, it's simply because you're entering the wrong code. There are two codes in your Aion game box, and one of them gives you an "Aion Wings" emote for your Guild Wars characters. Your 20-digit Aion activation code is on the third page of your "Quick Reference Card" at the bottom.
Keep reading after the jump for answers to other hot topic issues, including questions about the Head Start program and entering billing information for your first month of free play.
I am trying to enter my Aion Serial Code from my Aion game box, and it asks me to upgrade a Guild Wars account? WHY?
You are using the wrong code. There are two codes in yourAion game box:
There is a 25-digit Aion Wings Guild Wars promo code, whichis for a Guild Wars account. That code gives you an "Aion Wings"emote for your Guild Wars characters. That's the one you are currently tryingto use, and it is not for your Aion account.
Your Aion retail serial code is a 20-digit serial code,which is also in your game box. It is on the third page of your "QuickReference Card" at the bottom. It is titled "Activation Code".That is the code you need to use to activate/create your Aion game account.
I pre-ordered Aion and played in Head Start, but I can nolonger play. Why not?
Aion has now officially lanched in North America. In order to continue playing Aion after the pre-order Head Start Event, the retail version of Aion will need to be registered to your existing account.
If you prepurchased Aion from the NCsoft Store or one of our other digital online retailers (Steam®, Direct2Drive®, etc...), your account is all set! You should be able to log into Aion after the game officially launches with no issues.
If you have pre-ordered the actual game box from a local or online retailer you will need to pick up your retail copy from them, or if the retailer is shipping it to you in the mail, you'll need to wait until the game box is shipped to you. Please contact them regarding your full retail box if you have not received it yet.
Once you get your game box, you will use the following instructions to activate your pre-order account: How do I activate my beta or pre-order game account? Once you activate your account with your retail code/billing information, you can continue playing after launch.
The game box says, "First month of game playincluded," so why am I being asked for billing information?
All game accounts must be activated using a valid credit card, PayPal, or prepaid game time card in order to gain access to the game. For more informaion, please see: Will I be be billed the first time I activate my game account?
Where is the serial code located in my North American Aion Standard or Collector's Edition game box?
In the North American Aion Starndard (SteelBook) Edition or Collector's Edition game boxes is a folded paper booklet titled "Quick Reference Card". Your 20-digit Aion Serial Code is on the third page of that Quick Reference Card fold-out, at the bottom. It is titled "Activation Code".