Epic's have their own hidden faction that is only used at each step of the epic process is what one GM told me along time ago.
did you see the post from 2006
faction with him (galrun starforge)
https://everquest.allakhazam.com/db/npc.html?id=16428 not sure if you missed any steps might look at this old site
NIGHTBANE, SWORD OF THE VALIANT QUEST
The Paladin Epic 2.0
http://www.bonzz.com/valiant.htm
https://everquest.allakhazam.com/db/quest.html?quest=3343 I do see some issues with Faction but not with that NPC on the quest.
and make sure your following a one the the scripts above and not just winging it.
https://forums.daybreakgames.com/eq/index.php?threads/paladin-2-0-epic.231634/ I think you prompted a reset. It is a VERY common thing because the text from Galrun prompts you to say the same key phrase again and resets the flag, people used to complain about losing their gems all the time due to that.
That's why it is better to just follow the guides precisely and not hail at all or say anything unless you have to.
Happened to me also once upon a time, happened to a bunch of people I knew. This and the valdoon heart bug were the two bugs paladins were always hit with when doing their 2.0. I feel bad for anyone hit with either now, because GMs won't help anymore.
Edited, Aug 6th 2018 10:30am by Larth