Imagine a world where everything is coated in about an inch of slick, crystalline ice. That's what Northern Virginia looks like just about now. For that reason, we're going to be closing Billing and Tech Support at 4:00 PM EST, which is in about 20 minutes. In-game support will still be huddled at their computers, so offer them some hot cocoa when they answer your appeals. If you're in the middle of this nasty storm, be careful and drive safe!