Madmortigan addresses crashing to desktop issues on the Camelot Main Boards (I think this could work well for Everquest too) Instructions On How To Properly Clean Your System & Registry, Free Of Inactive Entries. Many crash to desk issues are the result of having inactive entries that are found within your Windows file structure as well as the system registry. Below are the appropriate steps to perform when fully cleaning out your system and registry: 1: The 1st step is to open up your dxdiag file. Click on the Windows start button and click on run. Next type in dxdiag. Next click on “Save All Information”, and name the file dxdiag (which is the default name). 2: Next open up the dxdiag file you saved to your hard drive. Scroll all the way to the bottom until you see Inactive Display Entries & Inactive Sound Entries. 3: Below is an example of what you should be looking for *file names will appear different per machine*: Inactive Display Entries in Registry ------------------------------------ Card name: Intel(r) 82810E Graphics Controller Driver: i81xdw9x.drv Card name: Voodoo5 5500 PCI Driver: 3dfx16vs.drv Card name: NVIDIA RIVA TNT2 Model 64/Model 64 Pro Driver: nvdisp.drv Card name: Voodoo5 5500 PCI Driver: 3dfx16vs.drv Inactive Sound Entries in Registry ---------------------------------- Card name: Creative Sound Blaster 16 Plug and Play Driver: sb16snd.drv Card name: Creative SB Live! Wave Device Driver: ctmm16.drv Card name: Creative SB Live! Wave Device Driver: ctmm16.drv 4: The first thing to do is do an internal Windows find file search. Click on Start, Search ? for file or folders. Type in the .drv file you are looking for. Delete every instance that you come across, until it no longer finds it on your hard drive. 5: Next, reboot your computer into safe mode F8 upon boot up. When you enter Windows, right click on My Computer and click on properties. Next click on Device Manager and scroll down to Display Adapters. Have your install CD readily available. When clicking on display adapters, if you see more then one video card listed remove all of them. Reboot. 6: Next, reboot your computer into safe mode again F8 upon boot up. When you enter Windows, right click on My Computer and click on properties. Next click on Device Manager and scroll down to Sound, Video & Game controllers. Remove every device in the list. Reboot. Be sure to have your install CD readily available. Please note, you may have inactive registry entries for either video only, sound only or for both. Every instance is not always the same. 7: The last step would be to completely remove inactive entries from your systems registry. Click on Start, click on Run and type in Regedit. The first thing that you should do is to backup your registry, in case you delete a file that should not have been deleted. Click on File and click on Export. It will prompt you to name the file you are trying to save. Name it “Registry”. Now that the registry is backed up, let’s move on to cleaning it out. Click on Edit and click Find. Type in the .drv file you are trying to find i.e.; ctmm16.drv and click Enter. Each .drv file it finds that you are looking for, delete. Perform this search, “F3”, until it finds no more instances of the file. You may have to exit completely out of the registry and come back in and perform the search again, to make sure Windows has completely gotten rid of the file. Perform this option for each inactive .drv file that your dxdiag has come across. Reboot. For some reason your computer is not acting properly, or it is trying to call registry files that are no longer there, perform the following: Click on Start, Click on Run and type in regedit. Click on File and click on Import. Search for the Registry file you saved so it can properly return the registry to its last known good state.