Special Task Force Report

From PlayOnline.com:

Today's report will outline our actions conducted from March 26, 2008 to April 23, 2008 in dealing with players violating the user agreement, as well as details on the activities, results, and goals of the Special Task Force.

Regarding Online Attacks against FINAL FANTASY XI

Recently, we became aware of an individual who attempted to compromise the integrity of the FINAL FANTASY XI service. The individual's efforts exploited the low-security passwords chosen by a small percentage of our customers. We would like to assure our users that our PlayOnline team quickly responded with countermeasures against the attacks from this individual. Additionally, our legal team worked together with U.S. government authorities to identify and locate the individual. As a result of our investigation, we have now completed an out of court confidential civil settlement which has serious financial consequences for this person. This is in line with our zero-tolerance policy against any attempts to compromise or hack FINAL FANTASY XI and the PlayOnline system. We will vigorously investigate and prosecute any such attempts.

Special Task Force activities and future plans

We will start out today's report talking about account banning and gil confiscation.

A total of 10,400 accounts were banned in March, an increase of 3,500 over the previous month.

Similarly, a total of 580,000,000 gil was frozen in March, a record increase of 370,000,000 gil over the previous month. As mentioned in last month's report, the Special Task Force has strengthened actions against players violating the user agreement in regards to gil buying and selling. The sudden increase in the amount of gil frozen is mainly due to our heightened activities.


Below we will describe the results of some of the countermeasures introduced in the March 11th version update, as well as recent trends regarding violators of the user agreement.

- Illegal fishing
Places where it was possible for even low-level characters to fish without being attacked by monsters such as Sea Serpent Grotto and Cape Terrigan can no longer be used to catch fish. As a result of the recent version update, the number of characters involved in illegal fishing at these two locations has drastically decreased.However, because characters can still be found fishing in locations that players cannot normally move, the Special Task Force has further shortened the intervals between bannings.

- Illegal mining
We have witnessed definite results through the version update disabling characters under level 20 from obtaining items through mining in Newton Movalpolos, Mount Zhayolm, Halvung, Gusgen Mines, and Ifrit's Cauldron. There are still violators of the user agreement who are raising their characters up to level 20 and repeatedly engaging in illegal mining, but the number of violators has drastically decreased compared to the numbers before the version update.

- Actions taking advantage of certain quests
Because of the job level restrictions applied to the requirements for accepting an offer for the quests Gifts of the Griffon, Claws of the Griffon, The Firebloom Tree, and Test My Mettle, almost all of the characters using these quests to make gil have disappeared.

We are continuing to investigate whether there are other quests being taken advantage of for gil or items.

As demonstrated above, through the introduction of various countermeasures in the March 11th version update, we were able to disable several of the methods players violating the user agreement use to obtain gil. However, there are various new problems cropping up such as violators who had been involved in illegal mining moving their mining activities to new locations such as Mamook.

In order to introduce countermeasures to deal with new methods being used by violators of the user agreement as soon as possible, the Special Task Force is currently consulting with the FINAL FANTASY XI development team.

Matters of concern within the community

In the following section, we will be explaining the Special Task Force's direction and plans in dealing with matters of concern within the community.

- I've seen characters using their abilities with impossible timing on Notorious Monsters the moment they appear. Isn't this a violation of the user agreement? Or are they violators of the user agreement who have somehow avoided getting banned?

The Special Task Force individually investigates the areas and characters mentioned in each report submitted by FINAL FANTASY XI users, but in most cases, the characters mentioned above are fighting Notorious Monsters through completely normal behavior.

We will continue to investigate each report we receive and ban players who are found in violation of the user agreement. If you discover any players violating the user agreement or using illegal methods to play the game, please be sure to report them to the Special Task Force.

- There are many characters involved in illegal fishing and lumbering, so why aren't there level restrictions on them like there are on mining?

It is true that putting restrictions on fishing and lumbering to prevent lower level characters from obtaining items would hamper violators of the user agreement, but it would also take away several methods from general FINAL FANTASY XI players just starting out that they use to obtain items and gil, and would make gameplay difficult for many of the other players enjoying the game.

Because of this, we have no current plans to place level restrictions on fishing or lumbering. We are, however, seriously looking into introducing drastic systematic changes that would only affect violators of the user agreement.

Regarding unauthorized third-party access

As mentioned in Information on March 28, both ABC News and Yahoo! News have reported that over 10,000 websites have been infected by hackers in an attempt to steal the IDs and passwords used in various online games.

Based on the articles, it is apparent that hackers are heavily targeting online game accounts. As we have often reminded our players in the past, we ask that you continue to monitor and update the security of your system and Internet connection to prevent any harm caused by infected websites and malicious programs.

Along with changes made to the policy today in regards to unauthorized access, we have created a new page concerning unauthorized third-party access. The page introduces preventative measures against unauthorized access and procedures for recovering your account in the case that it has been damaged through unauthorized access.

Click here for information on dealing with unauthorized access.

Reporting to the Special Task Force

The Special Task Force relies on everyone's information regarding violations of the user agreement to help keep FINAL FANTASY XI an enjoyable environment, and we appreciate your continuing support and cooperation.

Report to Special Task Force


*Please contact the Square Enix Information Center by telephone in regards to unauthorized access or other concerns regarding your account.
If you become aware of unauthorized access outside of the Information Center's hours of operation and possess multiple PlayOnline IDs, log in from another PlayOnline ID and contact a Game Master (GM). The GM will make the accessed account temporarily unavailable.
However, please note that a GM cannot perform account related actions such as changing one's password, so it will be necessary to contact the Information Center at another time.

*Please contact the Square Enix Information Center by telephone in regards to unauthorized access or other concerns regarding your account.
If you become aware of unauthorized access outside of the Information Center's hours of operation and possess multiple PlayOnline IDs, log in from another PlayOnline ID and contact a Game Master (GM). The GM will make the accessed account temporarily unavailable.
However, please note that a GM cannot perform account related actions such as changing one's password, so it will be necessary to contact the Information Center at another time.

Comments

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u
# Apr 26 2008 at 11:45 AM Rating: Decent
My personal opinion is that the special task force is spouting a bunch of garbage out their rear ends. It's been well over a year since I quit, and honestly, I'm glad that I did. They say that they ban so many account, but what has it done...really? They take away gil...they slap around a hacker on a case by case basis...but do they honestly do anything to the people? Hell f_ckin no they dont.

I'm sure that all of the people who have lost their accounts who have complained to SE can empathize with me. Imagine doing nothing out of the ordinary. You log off and go to sleep after getting a prized item worth a buttload of gil to fun whatever it is that you want to do, and you're having happy dreams of being able to cash in, but when you wake up, EVERYTHING that you had worked for since you started the game, other than rare/ex gear was stolen...all gil taken...all conquest points cashed out...you name it...it's gone.

You report it to the GM's...the LEAD GM...to Square Enix...they all pretty much say "Sorry, you made your password available to them and it's a compromised account." That's pretty much their way of saying "Sorry about the sand in the lube, let me rub some lemon juice on it to make your violated @$$hole feel better."

They have all the ability and all the tools in the world to help these people, but when the victims show they have been violated...show that the user agreement has been violated on them more times than you can count on all of your fingers...what do they do? JACK SH_T. That's what they do.

Not only that, but they pump out a new expansion with new jobs, but they cant even fix the problems they have with the other jobs, and the things that are missing, left out, or just plain broken for them. I mean...come on already. Square Enix has barely a clue about what it takes to keep their game secure and keep things fair for everyone, and how to deal with forms of theft, hacking, harrassment, and things of the like. I vote that everyone who has been hacked should hack everyone else by any way, shape, or form, and when Square Enix comes after them, tell them to shove it up their @$$ and tell them "Oh, so you want to ban me and take all my stuff now, but you dont do crap to the person who did it to me, eh?"

Final Fantasy XI has gone from a fun and entrancing game to a god damn joke, yet those who support it, and pay your 12~15 bucks a month and defend them and sit here, thinkin that they are doing a good job of policing things are too damn blind to realize things. They take your money...get you hooked by all the bells and whistles...but then when someone takes all of the goodness away and take away all the work you put into it...where are they then? I'll tell you where...their at the bank, putting all your money in their bank accounts after they get paid by you for doing f_cking nothing but telling you, "Sorry, cant do anything...you're sh_t out of luck" but not in those exact words.

Everyone should find a new form of "video crack" to play that isnt as much of a clusterf_ck as Final Fantasy XI. Square Enix is a bunch of retards with their thumbs up their @$$e$, and all of you who defend them are a bunch of mindless numbskulls who get those same thumbs shoved in your mouth and suck it like a chocolate lollipop when they tell you it's candy. Square Enix and EVERY product by them WILL NEVER be bought by myself or anyone that I am related to...I WILL NEVER play another Final Fantasy game ever again...and I urge you all to do the same if they have wronged you just like the hackers have. Good day.

Stupid
# Apr 25 2008 at 1:12 AM Rating: Decent
Freaking heck SE. Making gil was hard enough when I played the game now your making it darn near impossible by adding all these nerfs just because all these players are QQ'ing about farmers. Not a smart move at all.
SE=Evil
# Apr 23 2008 at 10:01 AM Rating: Decent
19 posts
Yeah, I said it.

Edited, Apr 25th 2008 2:23pm by Namingwaysu
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