Ever wondered what the Senior Customer Service Manager does for SOE?  Never fear, the Vanguard Player site is here to tell us!

While the name Sharon Morris might not ring a bell with some Vanguard players, I'm betting that most people who travel Telon are very familiar with Moonlite, Sharon 's in-game avatar. Moonlite is a spunky little Halfling who earns her surname, "BigHelper" by making time to assist players with a variety of issues. Sharon was nice enough to take some time to introduce herself to the Community, and answer some questions!

What's the deal with /petition and /report? When should you use one over the other, and when is it important to use both?
/report sends a snapshot of the last ten lines into a log that a GM has to go and look at. We do not accept screenshots as they can be altered with the simple use of Photoshop as an example, which is why we have the /report command as it can not be tampered with.

However, there is no hand that smacks us anytime a report comes in. You have to /petition and tell us you did a /report.

/report should be used when someone uses bad language, admits to a wrong-doing or when you and another player enter a trade for items when one of the payments is not coming right away.

Keep in mind this is the same for any and all SOE games, so make sure you know what's going on!  And check out her incredible reply to a gold selling question.  It will change your mind about how strong SOE is attempting to come down on these folks.