Producer's Letter: January 29, 2007

Here is the latest Producer's Letter (as seen on EQLive):



I wanted to start off this Producer's letter by saying THANK YOU to all of the beta testers that are actively participating in The Buried Sea beta. I know that jumping into a work in progress can be frustrating at times, but the teamwork between the developers and the players really makes EverQuest into the classic that it is. Special thanks go out to the guilds that are helping with the larger tuning tasks.

Being able to participate in beta tuning is a huge job for both the developers and the testers involved. I know that many of you want to help out with each beta and we welcome the extra help. We wanted to get in a few new guilds to help us this time around. We tend to stick with guilds that have proven in past beta's that they are professional, on time and willing to work with our developers to ensure a better game for everyone else. If you have not participated in beta tuning with the developers, don't worry. We plan to cycle in new guilds when needed and will send out open calls in a similar manner as we did on The Buried Sea. The guilds that are listed below have all contributed to the tuning passes we are doing on this expansion.

Midnight Tempest - new beta testing guild from our board recruiting
Silent Redemption - new beta testing guild from our board recruiting
Fire & Fury
The Relentless
Silent Resurgence
Township Rebellion
Triality

Our internal Quality Assurance department is hard at work checking all of the new zones, quests, items and additional content that will roll out in The Buried Sea next month, and the work is right on schedule.

I plan on having a weekly feature on the webpage leading up to the launch of The Buried Sea as well, which we kicked it off on Friday with a feature on the Guild Banners. If you haven't seen it - go check it out! They are really cool and they should help guilds out quite a bit by reducing downtime and travel time.

I have been reading the boards regarding me taking over the reigns as Producer, and I appreciate the votes of confidence, and also understand the skeptics. The development team and the community have seen many people come and go, and I was aware of that when I joined the team. I am looking to bring a new angle to EverQuest. As I have said before, my intentions are not to change the game, but I do believe that there are quite a few things that could be done to make playing it more fun.

While I can't comment on promises made in the past, I can listen to you now and work with you to make this game a place that you love to come back to everyday. Changes can take some time but making sure that the right changes happen is far more important than rushing anything. Just remember that I am listening, so keep posting!

Clint "Jourdian" Worley
EverQuest Producer
Sony Online Entertainment

Comments

Post CommentRoot Thread
Listening eh?
# Jan 31 2007 at 4:11 AM Rating: Decent
5 posts
I feel the need to post a reply here. I had the need for help, and used this system, and got a reply within an hour of posting the problem. While it took a few posts and replies to solve the problem, each reply was received in a very short time.

It is a bit less convenient, but, the repy time for me was shorter than it was with the other system.
Listening eh?
# Jan 31 2007 at 7:20 AM Rating: Decent
2 posts
I agree, I have used both systems and got a much faster response with new system. Response time was 30 mins with the new system. Old system was lucky to get response by the next day.
Listening eh?
# Feb 15 2007 at 12:03 AM Rating: Decent
*
115 posts
Disagree most heartily! At the last patch, the upgrade mysteriously deleted one of my level 70 spells. You all should know how hard it is to get one of the glowing runes, and all of mine have been paid for with hard-earned DKP points.

The problem really got frustrating when I tried to submit a petition. They put me into the on-line system, and I studiously entered all the information that they request, (no trivial task I assure you). When I tried to submit it, the system kept giving me a cryptic message that I needed to update my email address. Unfortunately, there was no entry field to do so, no matter how hard I searched for it. The long of it (there was no short of it) was, you needed to update your email address before they would accept your petition, but there was no way to do so. I tried going into account info and fixing it there, but nothing I did worked. I finally gave up in frustration. I know the system deleted the spell, because the next glowing rune I got produced the next spell in the line. Therefore, I can't even go back and get the original spell.

I tried to log into the chat room. Sitting there for 15 minutes, there was not a single person on line, nor did any log on during the time I was there. Now I haven't been into the chat room for a long time, but it used to be full of people asking for help. Did they all just give up and go away? Like I did? In my book, the new petition system sucks big time, dudes.

Flewid Stumbledore, 73rd Druid on Prexus
Post Comment

Free account required to post

You must log in or create an account to post messages.