SOE Affected by San Diego Power OutageSep 8th, 2011 at 6:17 PM by Cyliena

UPDATE Sept. 9th: Around 1:10 p.m. EDT the Nagafen server (EQ2) came back online. Go play!

UPDATE Sept. 9th: Around 9:50 a.m. EDT Linda "Brasse" Carlson announced on Twitter, "All services have been restored to SOE San Diego - GAME ON!"

A widespread power outage that struck San Diego this afternoon has brought down Sony Online Entertainment and many of its services. Currently login servers and forums are confirmed as down, though players already logged in seem unaffected. Zoning while in-game may disconnect you. Linda "Brasse" Carlson has been answering some questions on Twitter:

Brasse: SOE and most of San Diego has just lost power. No ETA. ;(
Brasse: “@cuppy: @Brasse Rolling blackouts?” not unless they rolled it out across the entire city and surrounds with no advance notice.
Brasse: “@gdcurry: @Brasse ACK! Was there an earthquake?” No earthquake discernable from this location. We are clueless as to cause
Brasse: “@NickMcLaren: @cuppy @brasse According to 10news, unplanned and no idea of the cause yet” [I blame the Vanu #Planetside]

For those of you locked out during this downtime you are welcome to join us on ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.

Past updates:

UPDATE Sept. 9th: As of 8:30 a.m. EDT power is restored for much of San Diego. Most EverQuest and EverQuest II servers are reported to be online. The Free Realms web site is back online.

UPDATE Sept. 9th:  Around 12:30 a.m. EDT John Smedley, President, Sony Online Entertainment, sent out these tweets:

@j_smedley: Outage update - we have restored most games. Our AT&T facility in San Diego looks like it lost pwr for a split sec switching to gen.

@j_smedley: We have got most things back up. We are working on EQ and some SWG servers. Sorry for the delay in service. All of San Diego is out

UPDATE Sept. 8th: As of 12:30 a.m. EDT, EverQuest servers are back up and running.

UPDATE Sept. 8th: As of 9:15 p.m. EDT login servers are back online. Some servers are confirmed as up. Power is still out at SOE and it may not be until tomorrow for all services to be restored.

Tags: EverQuestII, News, SonyOnlineEntertainment

Comments

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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:14 PM Rating: Decent
EdelclanEQ
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Scholar
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50 posts
Did your generators also power all the network equipment from your company to the internet? It's very likely that quite a bit of hardware outside Sony's control is down and it prevents reaching the servers (whether they are up and running on generators or not).
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:52 PM Rating: Decent
flying3d
5 posts
EdelclanEQ wrote:
Did your generators also power all the network equipment from your company to the internet? It's very likely that quite a bit of hardware outside Sony's control is down and it prevents reaching the servers (whether they are up and running on generators or not).


Yes, everything related to the company being online was backup up, both with UPS and primary and secondary generator, was no sense in only backing up servers - that goes for most datacenters that value their equipment and being online!
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:29 PM Rating: Decent
tomholden
4 posts
ping is hitting the eqplayers site even though the website is down. so it appears that everything is fine as far as their external communications. it may simply be that their datacenter hasn't gotten all web services/servers up yet. and if they are running solely on UPS power don't count on EQ being up until power is restored. i'm sure that their internal services are more important (no offense but it is a business and their critical applications, etc. are the number one priority)
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:39 PM Rating: Decent
Trakum
5 posts
Man some people are snooty.

Yo heres a thought ... multi million dollar companies dont keep theyr back ups 1) in the same building and 2) back ups are sometimes in different provinces ( yes im canadian )

same with servers ... REDUNDENCY SOE REDUNDENCY LEARN IT LIVE IT LOVE IT
and never be faced with this again. But hell what do i know =)

/rant off
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:51 PM Rating: Decent
tomholden
4 posts
Trakum wrote:
Man some people are snooty.

Yo heres a thought ... multi million dollar companies dont keep theyr back ups 1) in the same building and 2) back ups are sometimes in different provinces ( yes im canadian )

same with servers ... REDUNDENCY SOE REDUNDENCY LEARN IT LIVE IT LOVE IT
and never be faced with this again. But hell what do i know =)

/rant off

while that may be true most multi million dollar companies also only have company critical data & systems in a redundancy/DR/HA setup. also in an event like this one odds are that they would be using backup generators and their main business systems are up & running...EQ, etc. aren't "critical" to the company in this type of situation. just sayin'
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A blackout in San Diego this afternoon has brought down Sony
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# Sep 08 2011 at 6:59 PM Rating: Decent
Trakum
5 posts
Revenue is pretty critical and without people playing and paying theres a big chunk of loss revenue i know soe is not all about gaming but its a big chunk .... just sayin'
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