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I Will Never Understand ComputersFollow

#1 Apr 22 2008 at 11:51 PM Rating: Excellent
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**Please forgive me for bumping this thread, I have new information that might be pertinent to the situation as I have been entirely unable to solve it and the massive traffic of the oboards tech forum has prevented me from receiving any help there at all. Please see bottom of the original post for the updated details.


Last night I started typing up a longer version of this story but ultimately deleted it for reasons I'm not quite sure. Here I shall be presenting a shorter version with the purpose of skipping all the fluff and just getting to the point of it all.

A week or so ago my connection to WoW began to become extremely poor. While doing the Quel'Danas dailies on my lv 70 hunter I noticed it. Every time I would attack something I would disconnect. Through discussion of addons one of my guildmates suggested it might be the Zhuntermod addon I was using, so I disabled it and the problem seemed to go away. Later on when I'd finished the dailies I went and found an up to date version of the mod and turned it back on and experienced no issue.

However, the problem wasn't over. In Kara a few days later I experienced a number of odd disconnects from the game. What's stranger is I would also get disconnected from Ventrillo at times that did not always coincide with my disconnects from WoW. Either way I was back online in seconds and I never held the raid group back.

But still it continued. A few days later in heroic Slave Pens the same thing as Kara would happen. Talking with another guildmate in Vent he suggested it might be my home's connection to the internet dropping at random times. I inquired with other family members but nobody else was having trouble with their internet. Hell, I sit in front of two computers all the time. And only my WoW computer was having the issue. The other one was and still is fine.

And the problem still progressed worse. Two days ago I went to put a GM call in and, when selecting the Technical category I started reading some of the info there when I saw the bit about how certain antivirus programs might create connection issues after a patch. Thinking that was it I took McAfee out and put my registered copy of Spysweeper in. Yet...the problem continued! What makes it worse, the problem doesn't appear WoW related because it has also been affecting my ability to properly update my Spysweeper program to the most up to date version. Every time I try to update the connection times out within one minute. Yet...my disconnects from WoW were never in one minute intervals, nor were my disconnects from Ventrillo.

I got the idea that something might be overheating, so I moved the tower over, took the side off and put a fan. And my connectivity to WoW seemed to improve. But I was still unable to update my Spysweeper as the connection to the internet would constantly reset. After a while though I began to see that the fan was not helping whatsoever.

Tonight, trying to do some Ogrila/Skyguard dailies in BEM I found that my hunter, the moment he would get anywhere near the Simon Says devices for the Relic Emanations quest, would disconnect. In fact, upon logging in he would immediately disconnect again and I could not maintain a steady connection to the game until I hearthed out. I returned to BEM and, oddly enough, same thing happened. I get near the Simon Says devices, either north or south, and my connection dies.

To make this all the more confusing, through ALL of this...my lv 66 druid never disconnects. Not at the rate my hunter has been. And both characters use almost identical addons with Zhuntermod being the one exception. I can quest for hours through all of this on my druid, log onto my hunter and be disconnecting in five minutes.

And to think...this is the short version of the story. Does anyone have any idea WTF is going on? How could one character, using identical addons, have such extreme connectivity issues that another character does not...issues that seem to extend to other programs on the computer?

Again, I ask you all. WTF???

Edit: A few days ago I completely reinstalled and patched WoW from scratch (took like 7 hours). This did not fix the issue. So today I went to Best Buy and bought a Linksys wireless adapter. Configured it with the CD, plugged it in and got my connection going. Seemed fine at first, did a Dead Scar bombing daily without a single issue and thought all was well. But then I went to Kara and got permanently stuck in the room just before Curator. Disconnect from server, log back in, disconnect instantly again. I was only able to not get kicked when I started heading back towards the exit and was a good distance from the rest of the raid.

Hit upon the idea that I might need to update the driver of my Nvidia GeForce 8600 GT graphics card. Yet here I am, attempting to DL it and I absolutely cannot. It refuses to entirely DL, just like when I tried to update Spysweeper. So I'm thinking it still might not be WoW at all but something else within my computer. Or it could be WoW because the oboards tech forums are absolutely flooded with numerous threads of issues that sound suspiciously like mine.

Does anyone have any idea at all? I'm desperate for resolution.

Edited, Apr 23rd 2008 3:53am by Tavarde

Edited, May 1st 2008 5:02am by Tavarde
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#2 Apr 23 2008 at 12:02 AM Rating: Decent
44 posts
I think just because of the fact that your character only disconnects in certain scenarios, or times, or places it might be that you just lag out. And maybe your 66 hasn't been in an area that delivers high lag. Ya this is very confusing, but just from reading the story you can tell that since you only sometimes disconnect, (simon says) then those places are causing you more lag/connection issues than if your in a place with less people (by the way I don't play WoW, yet, so I actually don't know the places your talking about, I'm just taking a guess that when your connection issues stop, then the place your at that your talking about is not highly populated).
#3 Apr 23 2008 at 1:14 AM Rating: Excellent
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I Will Never Understand Computers --> and that is just a good thing :) = more work for me.

About the dc problems. I have the same thing. When I am in high populated area I usually get disconnected. I am almost sure that the problem is my Internet connection. It should be 1M / 1M = but in time to time it is not(I use testers and so one).

What I suggest you to do is check your real Internet speed. Google --> Insternet speed test.

If everything is ok, drop all your game settings to minimum and give it a try. If still problems we have few things to do.

1. Take your computer to your friens place and try with his/hers Internet connection.
2. If still problems, try play with your friends conputer. -> if no problems, you have a problem in your PC. If not -->
3. Open reclamation to Blizzard.

But anyway, that is just one way to go, there are others but that is what I would do. Except I have more that 1PC and I can test wow also in office.
#4 Apr 23 2008 at 1:39 AM Rating: Good
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Your WoW file could be corrupted....
Running the fix program and deleting your wtf and wdb files might help.
(though make a copy of both as after deleting all your addons will have reset to default, or just give both a different name)
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#5 Apr 23 2008 at 2:08 AM Rating: Good
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Might I also suggest getting ahold of your provider and asking tech support what might be the problem...maybe if you renew your IP, update all your add-ons and such it may make the difference. if anything they can tell you what your pinging and whether the node is ok.
#6 Apr 23 2008 at 2:24 AM Rating: Decent
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You think you have problems?

Try playing WoW with a stupid amount of packet loss and a ping of 3000, put that together with an internet provider who haven't got a clue what they are doing and voila, you arrive in my shoes. No WoW for the last month! :(
#7 Apr 23 2008 at 2:58 AM Rating: Good
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And you still havent changed your provider?
#8 Apr 23 2008 at 3:03 AM Rating: Good
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My warrior has a similar problem.. I can't do anything on the guy for more than ten minutes before he disconnects, and I have to restart WoW before it'll let me log back in. I've tried deleting my WTF, Cache, and Interface folders with no luck. It's gotten to the point where I'm just letting him stagnate, somewhere out in STV, because logging in is such a pain. If anyone has a clue what to do, I'd realllly appreciate the help.
#9 Apr 23 2008 at 4:16 AM Rating: Good
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Quote:
And you still havent changed your provider?


Normally I would have, but im living in a shared house, the landlord is tied into a 12 month contract and is not willing to pay the cancelation fee so im stuck untill they resolve the problem :/
#10 Apr 23 2008 at 8:04 AM Rating: Good
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I had a problem of disconnects in BEM a while ago. Every time I took a flight path to there I'd DC. It got fixed after the next patch.

Until your druid can reach Ogri'la it could be a problem on both your toons.
#11 Apr 23 2008 at 8:22 AM Rating: Excellent
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When you get dumped from WoW or Vent, can you still surf the net? Have you tried running a long cycled ping to see if you are running into packetloss issues? What I would recommend would be the following, based on some of my clients who have had issues similar to this:

1. Run a ping test to see what your overall latency is. To do this, go to Start - Run - type "cmd" and click "ok". Once you have the command prompt up, type "ping www.google.com -n 100" then enter (or whatever site you want to use). Let this run in the background. The -n 100 will run 100 pings to the specific site and will give you a basic idea of any packetloss you might be getting to that site.

2. The basics - clear your cookies, temp files, internet cache (for Firefox).

3. Check disk fragmentation and run spy-ware/AV scans.

4. Are you running wired or wireless? Is Windows set up to disable the card when it thinks it is not needed? To check this, right click the "My Computer" icon, choose properties, click the "Hardware" tab, choose Device Manager. In Device Manager, right click your individual network adapter, choose properties, then click the "Power Management" tab. Make sure the checkbox under "Allow the computer to turn off this device to save power" is unchecked. Click "ok" and close the device mangler out.

5. Do you run a firewall? Or run a router? If so, make sure you have the specific ports open in either or both for the game. You can get the info for how do to that here.

6. Check with your ISP and see if they are blocking any specific ports. Some, like Charter, have done that in the past and that can cause issues.

7. When you start the game, right click whatever is running in your system tray and either disable it or exit it. Norton and other AV/firewalls are notorious for borking game connectivity. Alternatively, you can also set up a script to kill running processes then another script to start them back up. If you need, I can post the ones that I use for this kind of thing. They help me, might help you.

8. As others have suggested, delete your WTF and add-ons folders and run the game "vanilla" to see if the issue continues.

There are a few other things but this is the stuff I tend to check first with specific connection issues like this.

Edited, Apr 23rd 2008 9:23am by Wordaen
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#12 Apr 23 2008 at 9:39 AM Rating: Decent
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Thank you everyone for the helpful and informative suggestions, especially Wordaen. I shall be trying just about everything until I can get this issue resolved as I refuse to go through the remainder of my hunter's WoW career disconnecting randomly and repeatedly. Though my druid is so fun I just might abandon him anyway.
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#13 Apr 23 2008 at 11:46 AM Rating: Decent
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n/m, talking to myself...

Edited, Apr 23rd 2008 3:47pm by CrimsonKingg
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#14 Apr 23 2008 at 3:10 PM Rating: Good
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Just another little tidbit... just because the other people in your house say they are not having disconnection issues, doesn't mean they aren't. They may have the same problem and not realize it because they're using the internet for different purposes than you do.

I have this annoying problem with my DSL where when the phone rings, it kicks me offline for about 5 seconds. I can get back on just fine even if someone is still talking on the phone. It's very frustrating to be in the middle of a fight and get disconnected just because someone tried to call me.

My wife, however, has never noticed this problem, because she just tends to surf the web and doesn't really do any high-traffic stuff like games. She loads a page, reads it, loads another page. A 5-second hiccup is going to be completely invisible to her, simply because once the page has loaded there's nothing to indicate whether or not the connection is still okay.

So definitely go through the wonderful advice from Wordaen, and don't rule out ISP issues.
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#15 Apr 23 2008 at 4:58 PM Rating: Good
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Are you getting any error messages when you are d/c'ed? I was d/c'ing a lot on my old PC. I was getting a lot of #132 errors.

In the end I think it was a combination of of my old PC giving up the ghost and the requirements to run WOW adequately changing as the game was updated.

I ended up buying a new PC and in the three months since that I have been playing again, I would be unlucky to have had more than one d/c a month.
#16 Apr 23 2008 at 8:44 PM Rating: Decent
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You live in a share house.

I'd go and ask your housemates to stop downloading **** when you are playing WoW.

Edited, Apr 24th 2008 12:45am by enzyme
#17 Apr 23 2008 at 11:04 PM Rating: Decent
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LOL it's a shared house yes, but I share it with my parents and sisters. And while I'm certain at least a few of them are DLing ****, it's most likely not what is affecting me.

Tomorrow after work I am just going to completely uninstall WoW and start from scratch. If that doesn't work then, well....I'll just be screwed into 2-4 hours worth of reinstallation + UI setup. And at least then I'll be pretty sure it's a hardware issue. Not 100% sure, but it'll certainly narrow it down.
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#18 Apr 23 2008 at 11:24 PM Rating: Excellent
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Two other things I just thought of.

In regards to people downloading, running a P2P application on a shared network will affect your game connectivity. Even if someone just has something like BitTorrent or Limewire running, it can hit your bandwidth. You might want to check that on any other PCs in the home.

The second is QoS. If you have QoS enabled, I have found that connectivity in gaming tends to take a hit. You may want to check in the services section and try disabling this. To get to this area, go to Start - Run - type in services.msc and enter. Once the services panel opens up, scroll down to "QoS RSVP", double click it and set it to manual or disabled, then stop the service. Then try the game again.

QoS RSVP basically provides traffic control in a local network setting. For file sharing etc, it works fine. For gaming, I have seen it work the opposite and really barf the connection. Now, if you have this disabled on all the PCs in the home, it will lower the connectivity hit from someone else running a P2P program as well btw.
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#19 Apr 24 2008 at 2:46 AM Rating: Good
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If it was me having connection issues, and the other computers in the house were not having a problem, I'd stick in a different brand network card and try it. Perhaps you could borrow one from family or friend as a test.
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#20 Apr 24 2008 at 3:32 AM Rating: Good
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I had a similar issue waaay back when I started WoW again, but for the life of me I can't remember exactly what that was.

Anyways, I started a new orc character, and I could play for about 5-10 min and I'd get disconnected.

Grumbling, I tried to load up my NE Warrior, who was standing in Ironforge. BAM, instant disconnect, the friggin action bar icons didn't even load up.

I posted on the Blizz Boards and they mentioned messing around with some settings, I forget what they were, and it fixed the problem, pronto.

Okay, here I found it....

Blizzard Support wrote:


Step 4. Network card issues.
There are several drivers that, if out-of-date, could cause issues for broadband users. If you need more help in locating drivers for your hardware or finding the settings listed, please contact the hardware manufacturer or a qualified technician.
- If you access the internet through an external broadband modem, be sure you have the latest firmware and drivers available for your modem.
- If your computer connects to the modem via USB, be sure you have the latest drivers for your motherboard or your USB PCI card.
- If your computer connects to the modem via Ethernet, be sure that your network card has the latest drivers installed.
- Some network cards also have settings that when changed have corrected these types of issues. First, you need to navigate to your network card properties.

- Click on Start.
- Click on Control Panel.
- Double click on the System icon (in Windows XP, you may need to click Switch to Classic View on the left hand side of the screen).
- Select the Hardware tab.
- Click on Device Manager.
- Expand the section labeled Network Adapters.
- Right click on your network card and select Properties.
- Click on the Advanced tab and you will see a list of items. Please try disabling the Checksum Offload option. This may also be listed as Hardware Checksum or RX Checksum.
- You may also have a Speed/Duplex option on the Advanced tab, this may also be listed as Media Type/Connection Type. If you do, please try changing this to Force Base 100 Full Duplex. If you have an older router you may need to use base 10 Full Duplex.
- If you have a Power Management tab in your network card properties, click it and unselect the "allow the computer to turn off this device to save power" if selected.


The one I colored red is what worked for me.
#21 Apr 24 2008 at 4:36 AM Rating: Excellent
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I'd check your network card. If it's on board, drop in a pci network card and see if the problems continue.
#22 Apr 24 2008 at 4:43 AM Rating: Good
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At least it only takes you a couple of seconds. I have the same problem, but mine persists for over a minute. Like you, I get disconnected from IRC and AIM at times approximately 5 minutes after a disconnection.

I will also be using the tips and advice you other posters put in this thread.
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#23 Apr 24 2008 at 5:55 AM Rating: Good
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I get this problem with Comcast when I connect through our router. Apparently Comcast boots people offline for brief periods (~2 secs) when you use a router. The solution was to clone my PC's IP and MAC address with my router (so the cable modem thought it was dealing directly with my PC instead of the intervening router.) Don't have time to write out the full instructions right now (and don't remember them 100% off the top of my head) but it solved my problem (at least until the next time the cable modem gets disconnected for whatever reason)

Also, the thread title reminded me of one of the more humorous quotes (warning: harsh language) from bash.org.
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#24 May 01 2008 at 1:03 AM Rating: Good
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shameless bump, see OP for reason :)
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#25 May 01 2008 at 1:51 AM Rating: Decent
Wordaen, The Master of Disaster wrote:
Two other things I just thought of.

In regards to people downloading, running a P2P application on a shared network will affect your game connectivity. Even if someone just has something like BitTorrent or Limewire running, it can hit your bandwidth. You might want to check that on any other PCs in the home.

The second is QoS. If you have QoS enabled, I have found that connectivity in gaming tends to take a hit. You may want to check in the services section and try disabling this. To get to this area, go to Start - Run - type in services.msc and enter. Once the services panel opens up, scroll down to "QoS RSVP", double click it and set it to manual or disabled, then stop the service. Then try the game again.

QoS RSVP basically provides traffic control in a local network setting. For file sharing etc, it works fine. For gaming, I have seen it work the opposite and really barf the connection. Now, if you have this disabled on all the PCs in the home, it will lower the connectivity hit from someone else running a P2P program as well btw.


QOS RSVP is off by default in all versions of windows xp. It does not come installed with vista or xp x64 either.

Most of the reson P2P programs will slow a network is because they have dozens of inbound and outbound connections at once that are constantly changing. Besides limiting these connections to a point where downloading slows to a crawl or shutting the p2p program off completely it will be a huge hit to your network.

The best way to get around roomates and such with p2p programs running would be to buy a gaming router like what D-link makes, Dlink has a gaming router with a sort of modified QOS called gaming mode and what id does is prioritizes gaming packets over all else.
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#26 May 01 2008 at 10:07 AM Rating: Good
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Look on Blizz's technical support forum.

There are some troubleshooting tips for certain routers. I had to change a couple of settings on my old Linksys router at one point because I started to DC all the time. Blizzard's suggestion fixed it.
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