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OT: Removing keyloggerFollow

#1 Oct 10 2007 at 8:59 AM Rating: Good
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173 posts
I'm reposting this from the tech forum, because it doesn't seem like there are many people there, and I really, really need to know if it is save for me to restart the computer, when I have to type the password to windows.

I am 99% sure that I have a keylogger on my PC, after I clicked a link at the OBoards (yes, I *am* banging me head into the table - but the damage have been done). I knew it 0.5 seconds after clicking, so have not entered any sensitive information anywhere.

Aside from:
- Looking at the running system processes (found one that I haven't seen before: alg.exe running as a local service)
- Looking at the start processes in msconfig - nothing new here
- Doing this little test (in the middle of it - haven't found anything)
- Running Ad-Aware (did a full scan - nothing)
- Viruscheck (in the middle of it - nothing yet)

What more can I do? When I google for how to remove keyloggers, I'm getting half a hundred links to 'keylogger-removal' programs, but I'm not so naive as to just install one of those. Anybody who has a recommendation? Aside from formatting.

Should I contact Blizzard and get them to close my account? I don't think this is necessary, as I have not entered any critical information, nor will I.

I have not restarted the computer, as that would mean entering my password - is the keylogger active at this stage? Also, does the keylogger work before the PC has been restarted after first getting it?

I'm running XP, Firefox (no noscript though. Might enable that now :/), Sygate firewall, FProt antivirus, all of them updated.
____________________________
Ghostlands EU:
- Kangaxx, lvl 80 Forsaken Warlock. Affliction Forever.
- Lokesh, lvl 80 Tauren Druid. WTB racechange to troll.
- Kumar, lvl 80 Troll Hunter.
- Karanthir, lvl 80 Forsaken Rogue, mining slave.


FOR PONY!
#2 Oct 10 2007 at 9:01 AM Rating: Default
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124 posts
ad-aware from lavasoft has detected and removed the 2 keyloggers ive had on my comp, it seems you inevitabley get a keylogger now matter how safe you are.
#3 Oct 10 2007 at 9:02 AM Rating: Good
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501 posts
First, I would unplug the internet from the computer. That way, the keylogger program cannot transmit the info back to the source.

I am no computer genius, but you may want to reformat your harddrive and re-install everything. If you did that, I would guess you wouldn't have the keylogger anymore.

Does this sound right to all the computer savvy?
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#4 Oct 10 2007 at 9:11 AM Rating: Good
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173 posts
I would format my drive, there's just the small problem of my XP cd being at my mothers house, so it'll be a few days at least before I can get it. And if I could remove it without, that'd be for the best for me.

About the internet access; I'm not so worried about that, because I'm not writing anything that anybody can use for anything. My allakhazam account is always logged in, so there's no need to enter any info there.

I have also deleted all cookies, except for the one from allakhazam.

Could firefox have stopped the keylogger from being installed, without informing me?
____________________________
Ghostlands EU:
- Kangaxx, lvl 80 Forsaken Warlock. Affliction Forever.
- Lokesh, lvl 80 Tauren Druid. WTB racechange to troll.
- Kumar, lvl 80 Troll Hunter.
- Karanthir, lvl 80 Forsaken Rogue, mining slave.


FOR PONY!
#5 Oct 10 2007 at 9:21 AM Rating: Good
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1,259 posts
I believe programs like ad-aware and xoftspy are free (at least temporarily). You should get both of these and run them.

Also what NCspaz said. Unplug your computer from the internet. If it can't transmit, you are good to go in that aspect. Run ad-aware and xoftspy several times (mine usually picks up a couple that were overlooked on the second scan).

How do you know for sure you have a keylogger?
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Raid Hunter---PvP Frost Mage---Twink Rogue---Druid
#6 Oct 10 2007 at 9:26 AM Rating: Good
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173 posts
I'll try and get xoftspy, and run that and ad-aware some times. Thanks.

I know because I was in warlock forum at Oboards, and there was a thread about druids, with some pictures. I, dumb@ss, clicked on one of them. It was not from a domain that I know, yet the link showed up as wowwiki. And it turned out from the comments that it is indeed a keylogger. Don't ask me why I clicked. I am usually rather paranoid about protecting my computer and clicking weird links, *bangs head into table for the 27th time*.

Edit: Ebonspine, is it this program you mean: http://paretologic.com/products/xoftspyse/index.aspx ? I just want to be sure :p

Edited, Oct 10th 2007 1:30pm by KhamulDB
____________________________
Ghostlands EU:
- Kangaxx, lvl 80 Forsaken Warlock. Affliction Forever.
- Lokesh, lvl 80 Tauren Druid. WTB racechange to troll.
- Kumar, lvl 80 Troll Hunter.
- Karanthir, lvl 80 Forsaken Rogue, mining slave.


FOR PONY!
#7 Oct 10 2007 at 9:47 AM Rating: Decent
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820 posts
alg.exe http://www.neuber.com/taskmanager/process/alg.exe.html


OP wrote:

Could firefox have stopped the keylogger from being installed, without informing me?


It's possible if you have NoScript up and the website wasn't on your Trusted Websites list.
#8 Oct 10 2007 at 10:02 AM Rating: Good
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1,972 posts
If you have gotten nailed by a keylogger, there is only one 100% effective way to ensure it was completely removed. That way it to reformat your drive and reinstall the OS to the way it was out of the box.

Yes, I realize its a pin in the @ss, but isn't it worth it to protect your accounts, Credit cards and other personal information?
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#9 Oct 10 2007 at 10:14 AM Rating: Good
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173 posts
Quote:
Yes, I realize its a pin in the @ss, but isn't it worth it to protect your accounts, Credit cards and other personal information?

Indeed it is, and as I still haven't found anything, I'll deliver my PC to my local shop tomorrow and get them to fix it (I have the XP study version, which requires a win 98 v2 CD, and mine got lost). Besides, it could use a format anyway.

But thanks for the help everybody :).
____________________________
Ghostlands EU:
- Kangaxx, lvl 80 Forsaken Warlock. Affliction Forever.
- Lokesh, lvl 80 Tauren Druid. WTB racechange to troll.
- Kumar, lvl 80 Troll Hunter.
- Karanthir, lvl 80 Forsaken Rogue, mining slave.


FOR PONY!
#10 Oct 10 2007 at 10:19 AM Rating: Good
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1,259 posts
Yes Khamul that is the program I was referring to :) It's sweet.
____________________________
[wowsig]1855921[/wowsig]
Raid Hunter---PvP Frost Mage---Twink Rogue---Druid
#11 Oct 10 2007 at 11:37 AM Rating: Good
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961 posts
I run AVG Spyware (and virus) as well as Ad-Aware and Spybot on occasion. Don't think I've ever had a keylogger, but because I read the O-Boards I have NoScript always running and do my scans a few times a week. (All free).

Not much to add besides get AVG Virus and AVG Anti-Spyware and NoScript for Firefox. I really enjoy AVG Spyware since it cleans up all the temp files and such like casalemedia and those naughty site links that you get from just clicking on the usual sites sometimes.
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#12 Oct 10 2007 at 11:51 AM Rating: Good
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173 posts
Hmm, that XoftspySE did find a few things, no keylogger though. And, in order to actually remove what it found, you'll have to get a license, which I won't, especially not with a keylogger somewhere. So, it's off to the shop for a reformat tomorrow.

Again, thanks for all the help :).
____________________________
Ghostlands EU:
- Kangaxx, lvl 80 Forsaken Warlock. Affliction Forever.
- Lokesh, lvl 80 Tauren Druid. WTB racechange to troll.
- Kumar, lvl 80 Troll Hunter.
- Karanthir, lvl 80 Forsaken Rogue, mining slave.


FOR PONY!
#13 Oct 10 2007 at 12:33 PM Rating: Decent
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9,352 posts
Super AntiSpyware


It looks suspicious...but it's not evil somehow...surprised me with its effectiveness lastg time I had to deal with that kind of thing. Picked up things that the other programs I have didn't...a lot of them...maybe it'll be useful to you.
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#14 Oct 10 2007 at 7:31 PM Rating: Good
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173 posts
A last question: before I format the computer, I'd really like to do backups of some of my files. I have nothing really important, but especially my bookmark folder and musik collection would be a mess to recreate. I'm pretty sure that the keylogger won't be in the documents folder, nor in the firefox profile folder, but does anybody know for sure if there's a risk of it?
____________________________
Ghostlands EU:
- Kangaxx, lvl 80 Forsaken Warlock. Affliction Forever.
- Lokesh, lvl 80 Tauren Druid. WTB racechange to troll.
- Kumar, lvl 80 Troll Hunter.
- Karanthir, lvl 80 Forsaken Rogue, mining slave.


FOR PONY!
#15 Oct 10 2007 at 11:55 PM Rating: Good
Sage
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1,002 posts
KhamulDB wrote:
I know because I was in warlock forum at Oboards, and there was a thread about druids, with some pictures. I, dumb@ss, clicked on one of them. It was not from a domain that I know, yet the link showed up as wowwiki. And it turned out from the comments that it is indeed a keylogger.

Those particular ones only works in IE. If you viewed the page in firefox (noscript or not), you're safe.
#16 Oct 11 2007 at 1:01 AM Rating: Good
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173 posts
Quote:
Those particular ones only works in IE. If you viewed the page in firefox (noscript or not), you're safe.

Really? That would be awesome. Not that I doubt you, but do you have any reference to where it says this? I'd rather err on the safe side, as I'm using this computer to access my bank account.
____________________________
Ghostlands EU:
- Kangaxx, lvl 80 Forsaken Warlock. Affliction Forever.
- Lokesh, lvl 80 Tauren Druid. WTB racechange to troll.
- Kumar, lvl 80 Troll Hunter.
- Karanthir, lvl 80 Forsaken Rogue, mining slave.


FOR PONY!
#17 Oct 11 2007 at 6:46 AM Rating: Decent
Scholar
**
391 posts
Quote:
Those particular ones only works in IE. If you viewed the page in firefox (noscript or not), you're safe.


Firefox ftw imo.
#18 Oct 11 2007 at 9:28 AM Rating: Excellent
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85 posts
Download and install Process Explorer V11. LINK (if you want to use, or just google it).

It is a Microsoft application (actually a SysInternals app, until MS bought them). Think of it as task manager ^ 100. Once you have it installed and running you will be able to see every running process on your machine. You will also be able to see every file (including DLL's, where most spyware and nasty stuff lives) that the process has open. A neat feature of this app is that you can right click any file, or process and tell it to search the internet for information on its name. This is handy if you see an odd named file that you are not sure what it is. Unfortunately, because the software now belongs to MS, it will send you to live search, instead of google, like it did when it was owned by SysInternals. The live search results seem to always have what Im looking for, so its not that big of a deal.

If you find a process or DLL that looks like it might be a problem, you can kill the process, or just the running thread using the DLL. Even if it is a system process.

A few notes:
1. This is a very in depth tool, might be a learning curve on usage, depending on your skill. This tool can be used to manually remove spyware and/or a virus. There is more too it then just killing processes and deleting .exe or .dll files. Most of them time it will require some registry edits too. If you don't feel comfortable using the registry editor, DO NOT USE IT.
2. If you find a running process or DLL that is known to be a spyware, or virus, find a tool made to remove it specifically.
3. Remember to view the lower pane for more process information (CTRL-L)
4. There is an option (options > replace task manager) that replace the standard task manager with process explorer. I use it, its very handy.


Edit:
To anyone else that did not know about this utility, it has a ton of features I did not list here. Think like being able to see what processes are using what TCP/UDP ports, and the address of the other machine they are talking too(another good way to check for spyware). You can also manage each running thread in a process, and start a debug session on a running process. All very handy stuff when trying to diagnose a problems with your machine.

Edited, Oct 11th 2007 12:40pm by JasonAkkerman
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#19 Oct 11 2007 at 5:50 PM Rating: Excellent
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1,002 posts
KhamulDB wrote:
Quote:
Those particular ones only works in IE. If you viewed the page in firefox (noscript or not), you're safe.

Really? That would be awesome. Not that I doubt you, but do you have any reference to where it says this? I'd rather err on the safe side, as I'm using this computer to access my bank account.

I should clarify what I mean...
The links that were spammed in the Oboards (you know the ones, the *** GIRL and UNIMAGINABLE ones) don't exploit a flaw in IE. Rather, they exploit a flaw from april 2007 in windows' handling of the .ANI file-type. ANI files are animated cursors. A lot of windows applications use them to provide a custom experience.

Now this wouldn't be a huge concern, since in order for the flaw to occur, generally you need to actually open/view the cursor file in some way.
The CSS web standard defines a property called "cursor", which - as you might imagine - allows a web site author to define what mouse cursors should be used for certain parts of their web page.
The "cursor" property also supports a value of "url:(xxx)", which allows you to specify the actual location of a file to be used as the cursor. So you can use custom mouse cursors for your site to make it fancier. See where this is going?

Each browser supports different cursor file-types. Firefox only supports SVG cursors. Opera I think is similar, haven't checked though. IE, however, supports ANI cursors.
Hence, IE is the only browser that is affected by this particular link, because it's the only one that will actually load the "bad" file.
#20 Oct 12 2007 at 2:27 AM Rating: Good
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173 posts
That sounds really good, Neesh! Thank you very much for all the info! And the program you speak of there, JasonAkkerman, sounds very nice as well. I'll try that out when I get home (am on another computer now). :)
____________________________
Ghostlands EU:
- Kangaxx, lvl 80 Forsaken Warlock. Affliction Forever.
- Lokesh, lvl 80 Tauren Druid. WTB racechange to troll.
- Kumar, lvl 80 Troll Hunter.
- Karanthir, lvl 80 Forsaken Rogue, mining slave.


FOR PONY!
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