Well we're all in the same boat looking for information on other sites since blizzard's boards are down.
I get annoyed with people that say things like "go read a book or go for a walk" and saying that people that are ******** don't have a life.
For those of you that say those things, did you ever buy a new car and it stop working for 3-4 hours in the morning, just to have the dealership that sold it to you go "oh why don't you just walk instead, it's good excersize" ????? Come on! You might argue that a car is a necessity, while WoW is just a game. Indeed. Have you ever gone to a movie theater, paid for a movie, get 10 minutes into it only for the projector to break down? Well guess what, if that happens they give you your money back! yup. I know, unbelievable concept isn't it?
As far as not having a life, in fact it's just the opposite for most of us that are upset in the evenings when it goes down, it's becasuse we DO have lives that we have to live during the day, work, etc. so this is our time to play the game that we pay for!
Don't get me wrong, I totally understand that this is a massive game, must have a really complex network, etc. But the fact of the matter is we pay for a service, and that's exactly what I expect. Service. If they can't provide the service we pay for, they should compensate us.
Sadly I enjoy the game so much I will likely be one of the sucker s that continues to pay to play, but I reserve my right to *****. ;)
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6 posts
Actually, Genghis makes an excellent point. I don't think he/she is whining.
You obviously don't work anywhere that customer service matters or if you do, you must not care about it.
Are you even paying for your own account?
As an IT professional working in an environment with dozens of servers and multiple hundreds of client computers running multiple apps, I can promise you that when a new version of software "X" or patch "Y" is rolled out, it bloody well better work and without a single glitch.
In order to do this, we test things months in advance to be sure that an upgrade/new rollout/patch works before our clients/users get the updates.
It's called "customer service".
You see, downtime = money. Lost money and lost productivity.
Lost money in this particular case might represent the WoW customers who are upset enough to cancel their accounts. Lost productivity means to me that in my precious liesure time, I cannot enjoy a product/service that I am paying for.
And it's not as though this is the first time this has happened.
If this is not a problem for you, perhaps it is YOUR life that needs "re-evaluating". How can you be so flippant when your money (or perhaps someone else's?) is being spent on such a poor level of customer care?
You obviously don't work anywhere that customer service matters or if you do, you must not care about it.
Are you even paying for your own account?
As an IT professional working in an environment with dozens of servers and multiple hundreds of client computers running multiple apps, I can promise you that when a new version of software "X" or patch "Y" is rolled out, it bloody well better work and without a single glitch.
In order to do this, we test things months in advance to be sure that an upgrade/new rollout/patch works before our clients/users get the updates.
It's called "customer service".
You see, downtime = money. Lost money and lost productivity.
Lost money in this particular case might represent the WoW customers who are upset enough to cancel their accounts. Lost productivity means to me that in my precious liesure time, I cannot enjoy a product/service that I am paying for.
And it's not as though this is the first time this has happened.
If this is not a problem for you, perhaps it is YOUR life that needs "re-evaluating". How can you be so flippant when your money (or perhaps someone else's?) is being spent on such a poor level of customer care?
Mind that bus what bus splat.
8 posts
Quote:
I just like to know that people, at some point in time, slowly begin to realize the truth and don't let those frustrations turn them into blumbering idiots that I see all-too-often in this game.
Blumbering? That's a new one on me. =) And I'm extremely frustrated. HOWEVER . . . I wish Blizz would at least put up a "sorry, it's taking longer that we thought, ETA 5 whatever, subject to change" post on the Realm Status boards. I feel totally cut loose on a service for which I'm paying hard-earned money. Of course, I got the same on EQ and EQ2, so I'm used to it. (BTW, I don't play EQ or EQ2 anymore, hmmm.)
8 posts
Quote:
Want to change that? Quit. Maybe enough people will do it so that they DO decide to change.
Absolutely. Vote with your dollar. That's what living in a free-market economy is all about. HOWEVER . . . what's the alternative? EQ2? =P
I seriously wonder for how many of the people complaining is WoW their first MMORPG. I pretty much don't plan on doing anything serious on patch day, I've been burned by rollbacks too often.
21 posts
wowsadness wrote:
For those of you that say those things, did you ever buy a new car and it stop working for 3-4 hours in the morning, just to have the dealership that sold it to you go "oh why don't you just walk instead, it's good excersize" ????? Come on! You might argue that a car is a necessity, while WoW is just a game. Indeed. Have you ever gone to a movie theater, paid for a movie, get 10 minutes into it only for the projector to break down? Well guess what, if that happens they give you your money back! yup. I know, unbelievable concept isn't it?
;)
;)
Ok so you want money back? Fine with me!
Whats the monthly fee these days? $14.99 from memory.
Lets take it on a 30 day month.
If they refunded you for a whole day you would get 49 cents back! Amazing !!!
But it goes further than that, WOW rarely goes down for a whole day, the average is more like 4 hours, applying that......
You would get 16 cents back for the 4 hour downtime.
Hardly seems worth it if you THINK about it, right?
28 posts
I'm very disgusted about now with Blizz about now, but one of my personal pet peeves is ETA. If you don't know what the problem is, it's kinda hard to estimate what the time to fix it will be. I'm mostly upset with how long Blizz took to realize their might be a problem.
You know what the difference is between your company and THIS company?
They have no competition for their product. No other company out there hosts WoW. Sure, Square-Enix hosts FFXI and SoE hosts EQ1+2, but those aren't the games you want to play now do you?
Of course not. You want to play THEIR PRODUCT.
If you unsatisfied, quit. If your frustrated, say that your frustrated.
All that I ask is that you understand that Blizzard is indeed in 100% control of WoW.
Sucks, doesn't it? Thats why we have these forums: to vent.
Just PLEASE don't come barging in here making comparisons from YOUR company to theirs.
~Drakkus
They have no competition for their product. No other company out there hosts WoW. Sure, Square-Enix hosts FFXI and SoE hosts EQ1+2, but those aren't the games you want to play now do you?
Of course not. You want to play THEIR PRODUCT.
If you unsatisfied, quit. If your frustrated, say that your frustrated.
All that I ask is that you understand that Blizzard is indeed in 100% control of WoW.
Sucks, doesn't it? Thats why we have these forums: to vent.
Just PLEASE don't come barging in here making comparisons from YOUR company to theirs.
~Drakkus
24 posts
Back to the note of ratings of people that complain about blizzard.
I had a score of 3.0 before I posted to this thread a while ago.
It's now 2.33 and probably falling.
I don't think I'll post anything else on this site.
Make a couple of personal opinion posts and WHAM!
Well, amazingly it's back to 3.00. Hmm.
Edited, Tue Oct 11 22:32:31 2005 by nocrap
Well, amazingly it's back to 2.33. Well, I've made up my mind...
I'm thrilled that Blizzard is having problems! Jeeze, now I can go for a walk, pick my nose, whatever I want. They sure have been nice to give me this extra leisure time! It's so nice to read about everyone else's problems and frustrations, because I certainly don't have any.
Right, cheers, thanks a lot.
Edited, Tue Oct 11 22:39:43 2005 by nocrap
I had a score of 3.0 before I posted to this thread a while ago.
It's now 2.33 and probably falling.
I don't think I'll post anything else on this site.
Make a couple of personal opinion posts and WHAM!
Well, amazingly it's back to 3.00. Hmm.
Edited, Tue Oct 11 22:32:31 2005 by nocrap
Well, amazingly it's back to 2.33. Well, I've made up my mind...
I'm thrilled that Blizzard is having problems! Jeeze, now I can go for a walk, pick my nose, whatever I want. They sure have been nice to give me this extra leisure time! It's so nice to read about everyone else's problems and frustrations, because I certainly don't have any.
Right, cheers, thanks a lot.
Edited, Tue Oct 11 22:39:43 2005 by nocrap
Many that live deserve death. And some that die deserve life. Can you give it to them? Then do not be too eager to deal out death in judgement. For even the very wise cannot see all ends.
2 posts
I cann't get into cenarion circle *whimper* =(
IDC if they do rollback the patch (although, if they have already patched the databases for the new software versions, then they have a problem) :( A problem like this puts them between two hard places, call everybody in to try to find, and program a fix for the problem, or a 2 pronged attack; where they put some of their devolpers to work on putting things back the way they were. But with a MMORPG theres so much to maintain. Mostlikely on the order of tens of thousands of lines of code or more, its not just the game software that has to be maintained, but also the server software that the game connects to, and any type of login and registration system that must also be supported and be seccure. From a programming standpoint I know where they stand, and I wish them luck in fixing the problem.
Edited, Tue Oct 11 22:41:30 2005 by BlakShadow
IDC if they do rollback the patch (although, if they have already patched the databases for the new software versions, then they have a problem) :( A problem like this puts them between two hard places, call everybody in to try to find, and program a fix for the problem, or a 2 pronged attack; where they put some of their devolpers to work on putting things back the way they were. But with a MMORPG theres so much to maintain. Mostlikely on the order of tens of thousands of lines of code or more, its not just the game software that has to be maintained, but also the server software that the game connects to, and any type of login and registration system that must also be supported and be seccure. From a programming standpoint I know where they stand, and I wish them luck in fixing the problem.
Edited, Tue Oct 11 22:41:30 2005 by BlakShadow
FFXI Elv w RSE/AF1-3 54blm/29whm D2, Aspir etc...
WoW 36 Feral Night Elf Druid
WoW 36 Feral Night Elf Druid
16 posts
Quote:
You would get 16 cents back for the 4 hour downtime.
Hey, I'm an Aussie - and the way our economy is heading the exchange rate could be worth the refund! Hehe.
A cage of my own, this cage is my home!
21 posts
totalbiscuit wrote:
I'm very disgusted about now with Blizz about now, but one of my personal pet peeves is ETA. If you don't know what the problem is, it's kinda hard to estimate what the time to fix it will be. I'm mostly upset with how long Blizz took to realize their might be a problem.
I think if you actually though about it, instead of regurgitating a useless post like you just did, you would realise Blizzard would of known there was a problem the minute it occured. Sure the message about there being a problem appeared much later, this was most likely because they were working hard to get the problem fixed.
As far as ETA goes, well its a tricky thing to give an ETA with problems like these, if they did give an ETA and the time was not met, then we would just have a new insurgance of retarded posts saying "OMGZ BLIZZARD SUCK TEH BALLLZZLZ!!! THE TOLDZ US IT WOULD BE WORKING NOWZ !! OH NOZ!! WHAT AM I GOING TO DO IF I CANT PLAY WOWZ!!!!!!!ONE!!!!ELEVEN"
To me, it wouldnt be about the money beign returned, its about prinipal. They continue to ***** up, we know they are. Id like to see them do something about it, know matter how small it may be.
If people aren't willing to vote with their feet it really can't be that big a deal.
21 posts
Ghengismad wrote:
Quote:
You would get 16 cents back for the 4 hour downtime.
Hey, I'm an Aussie - and the way our economy is heading the exchange rate could be worth the refund! Hehe.
LOL, I am guilty of being an Aussie too.
16 cents doesnt mean much to me though, if they decided to refund me the cost of a case of beer, then they would be speaking my language :P
6 posts
Quote:
If they refunded you for a whole day you would get 49 cents back! Amazing !!!
Hmmm...multiplied by 1 million users = $490,000
Quote:
You would get 16 cents back for the 4 hour downtime
once again we do the math... $160,000
I would love to see Blizzard start writing those checks!
Half a million dollars a day makes quite a dent...
Maybe then they would get the point and get it right BEFORE they make the patches public?
Mind that bus what bus splat.
28 posts
dwarkarn wrote:
wowsadness wrote:
For those of you that say those things, did you ever buy a new car and it stop working for 3-4 hours in the morning, just to have the dealership that sold it to you go "oh why don't you just walk instead, it's good excersize" ????? Come on! You might argue that a car is a necessity, while WoW is just a game. Indeed. Have you ever gone to a movie theater, paid for a movie, get 10 minutes into it only for the projector to break down? Well guess what, if that happens they give you your money back! yup. I know, unbelievable concept isn't it?
;)
;)
Ok so you want money back? Fine with me!
Whats the monthly fee these days? $14.99 from memory.
Lets take it on a 30 day month.
If they refunded you for a whole day you would get 49 cents back! Amazing !!!
But it goes further than that, WOW rarely goes down for a whole day, the average is more like 4 hours, applying that......
You would get 16 cents back for the 4 hour downtime.
Hardly seems worth it if you THINK about it, right?
Do you ever have to deal with customers? From my experience; it's always about what can I do or not do now. You may give 180 days of telecomm, but the first time it breaks the focus is always why doesn't it work now. Do you work for Blizz? If I bought a car for about 30K and the gas tank fell out, would I be out of line for querrying the whole car? Should I be satisfied for the 14.99 that the gas tank cost? Should I expect a pro-rated well the gas tank worked for 3 months?
21 posts
Mastra wrote:
To me, it wouldnt be about the money beign returned, its about prinipal. They continue to ***** up, we know they are. Id like to see them do something about it, know matter how small it may be.
If it's not about money, then honestly how do you want them to compensate you? Please do tell, I am hanging on the edge of my seat.
16 posts
Quote:
16 cents doesnt mean much to me though, if they decided to refund me the cost of a case of beer, then they would be speaking my language
LOL
Agreed.
A cage of my own, this cage is my home!
21 posts
Zarniwhoop wrote:
Quote:
If they refunded you for a whole day you would get 49 cents back! Amazing !!!
Hmmm...multiplied by 1 million users = $490,000
Quote:
You would get 16 cents back for the 4 hour downtime
once again we do the math... $160,000
I would love to see Blizzard start writing those checks!
Half a million dollars a day makes quite a dent...
Maybe then they would get the point and get it right BEFORE they make the patches public?
YOU quitting is the only way they will get the point. But you arent about to quit are you?
You continue to pay them , even though you complain about their service. If I am not satisfied with the service someone provides I sure as hell wouldnt be paying money to them.
You talk the talk, but you dont walk the walk.
16 posts
Quote:
once again we do the math... $160,000
Now that's a lot of beer!!!
A cage of my own, this cage is my home!
3 posts
dwarkarn wrote:
-------------
NO that's not right. Unless you DON'T have a life, you are not able to just play all day long, breaking down your cost to cents an hour. I can only play for a window of time each day, so if I can't play during that time, i've essentially lost a whole day of play. If they want to break it down into minutes/hours played to say it only costs so many cents a day, then that's how they should charge us. I'd be much more accepting of the downtime then. Heck, at your rate above, i'd only be paying a few bucks a month for the time I get to play!!!
Edited, Tue Oct 11 22:51:15 2005 by wowsadness
Quote:
Ok so you want money back? Fine with me!
Whats the monthly fee these days? $14.99 from memory.
Lets take it on a 30 day month.
If they refunded you for a whole day you would get 49 cents back! Amazing !!!
But it goes further than that, WOW rarely goes down for a whole day, the average is more like 4 hours, applying that......
You would get 16 cents back for the 4 hour downtime.
Hardly seems worth it if you THINK about it, right?
Whats the monthly fee these days? $14.99 from memory.
Lets take it on a 30 day month.
If they refunded you for a whole day you would get 49 cents back! Amazing !!!
But it goes further than that, WOW rarely goes down for a whole day, the average is more like 4 hours, applying that......
You would get 16 cents back for the 4 hour downtime.
Hardly seems worth it if you THINK about it, right?
-------------
NO that's not right. Unless you DON'T have a life, you are not able to just play all day long, breaking down your cost to cents an hour. I can only play for a window of time each day, so if I can't play during that time, i've essentially lost a whole day of play. If they want to break it down into minutes/hours played to say it only costs so many cents a day, then that's how they should charge us. I'd be much more accepting of the downtime then. Heck, at your rate above, i'd only be paying a few bucks a month for the time I get to play!!!
Edited, Tue Oct 11 22:51:15 2005 by wowsadness
21 posts
totalbiscuit wrote:
dwarkarn wrote:
wowsadness wrote:
For those of you that say those things, did you ever buy a new car and it stop working for 3-4 hours in the morning, just to have the dealership that sold it to you go "oh why don't you just walk instead, it's good excersize" ????? Come on! You might argue that a car is a necessity, while WoW is just a game. Indeed. Have you ever gone to a movie theater, paid for a movie, get 10 minutes into it only for the projector to break down? Well guess what, if that happens they give you your money back! yup. I know, unbelievable concept isn't it?
;)
;)
Ok so you want money back? Fine with me!
Whats the monthly fee these days? $14.99 from memory.
Lets take it on a 30 day month.
If they refunded you for a whole day you would get 49 cents back! Amazing !!!
But it goes further than that, WOW rarely goes down for a whole day, the average is more like 4 hours, applying that......
You would get 16 cents back for the 4 hour downtime.
Hardly seems worth it if you THINK about it, right?
Do you ever have to deal with customers? From my experience; it's always about what can I do or not do now. You may give 180 days of telecomm, but the first time it breaks the focus is always why doesn't it work now. Do you work for Blizz? If I bought a car for about 30K and the gas tank fell out, would I be out of line for querrying the whole car? Should I be satisfied for the 14.99 that the gas tank cost? Should I expect a pro-rated well the gas tank worked for 3 months?
I deal with customers every day, I have actually won many awards for my customer service skills, however I am not at work now, so I shouldnt have to listen to whinging, unreasonable prats.
So by your logic, you are saying that we should look further into this refund idea and they should pro-rata you a refund on the whole game? That logic is idiotic.
28 posts
dwarkarn wrote:
totalbiscuit wrote:
I'm very disgusted about now with Blizz about now, but one of my personal pet peeves is ETA. If you don't know what the problem is, it's kinda hard to estimate what the time to fix it will be. I'm mostly upset with how long Blizz took to realize their might be a problem.
I think if you actually though about it, instead of regurgitating a useless post like you just did, you would realise Blizzard would of known there was a problem the minute it occured. Sure the message about there being a problem appeared much later, this was most likely because they were working hard to get the problem fixed.
As far as ETA goes, well its a tricky thing to give an ETA with problems like these, if they did give an ETA and the time was not met, then we would just have a new insurgance of retarded posts saying "OMGZ BLIZZARD SUCK TEH BALLLZZLZ!!! THE TOLDZ US IT WOULD BE WORKING NOWZ !! OH NOZ!! WHAT AM I GOING TO DO IF I CANT PLAY WOWZ!!!!!!!ONE!!!!ELEVEN"
I'm sorry. We've seemed to have a disconnect. I do not expect an ETA. That's usually impossible. I was concerned that it took 3 hours for blizzard to admit there was a problem. When I get a trouble call, the first thing I do is look at my servers, if there is a problem, then I admit it. In 17 years, that has never taken three hours. But then, I like to let my customers know if I am working an issue. You may have heard about it. I call it service.
21 posts
wowsadness wrote:
_______
Ok so you want money back? Fine with me!
Whats the monthly fee these days? $14.99 from memory.
Lets take it on a 30 day month.
If they refunded you for a whole day you would get 49 cents back! Amazing !!!
But it goes further than that, WOW rarely goes down for a whole day, the average is more like 4 hours, applying that......
You would get 16 cents back for the 4 hour downtime.
Hardly seems worth it if you THINK about it, right?
-------------
NO that's not right. Unless you DON'T have a life, you are not able to just play all day long, breaking down your cost to cents an hour. I can only play for a window of time each day, so if I can't play during that time, i've essentially lost a whole day of play. If they want to break it down into minutes/hours played to say it only costs so many cents a day, then that's how they should charge us. I'd be much more accepting of the downtime then. Heck, at your rate above, i'd only be paying a few bucks a month for the time I get to play!!!
Ok so you want money back? Fine with me!
Whats the monthly fee these days? $14.99 from memory.
Lets take it on a 30 day month.
If they refunded you for a whole day you would get 49 cents back! Amazing !!!
But it goes further than that, WOW rarely goes down for a whole day, the average is more like 4 hours, applying that......
You would get 16 cents back for the 4 hour downtime.
Hardly seems worth it if you THINK about it, right?
-------------
NO that's not right. Unless you DON'T have a life, you are not able to just play all day long, breaking down your cost to cents an hour. I can only play for a window of time each day, so if I can't play during that time, i've essentially lost a whole day of play. If they want to break it down into minutes/hours played to say it only costs so many cents a day, then that's how they should charge us. I'd be much more accepting of the downtime then. Heck, at your rate above, i'd only be paying a few bucks a month for the time I get to play!!!
Yeah thats right , I DONT have a life, thats why I am NOT the one whining about something as retarded as not being able to play a game.
There are starving children out there, earthquakes, disasters and hurricanes, yet some people still seem to think the world revolves around them. Delusional private universes are fun arent they?
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