ClickandBuy Transaction Fee Issues ResolvedFollow

http://www.playonline.com/ff11us/polnews/news21041.shtml

Edited, Nov 2nd 2011 1:04am by Szabo

Not that you have an agenda or anything. =D

Honestly, I'm happy they're addressing this.

At least they're doing something about this. The new SE is all good stuff

It's certainly the first thing about the new system that I complained about, in a few places. Glad to see they're not ignoring the issue.

I am very pleased to see them addressing this. I went the paypal route but I am not thrilled about having to buy the little crysta things. Either way, I just want them to have a stable means of billing and hope this is a huge step toward it.

SE is awesome now, an 8 year old buggy as hell payment system, replaced, and in 2 months issues with the new one resolved. The question is, why don't their **** before releasing it. Awesome new dev team, ****** old test team me thinks.

i been charge twice so far 2 months in a roll with these international fees and calling them up is a hassel.

provided you haven't transferred at all, that option is still working. But, for those that went ahead and transferred, you no longer have a choice to pay directly with a CC anymore--it was shoot it through either C&B or buy crysta via C&B, Paypal, or a UGC.

They just recently added the option to buy crysta directly with a CC--but that's still not a direct, recurrent billing to your CC option like what was previously available through POL. ONLY the JP region got to continue like that. THAT is what the big crapstorm was about when all this went down...and what a lot of people are waiting for them to implement before they start paying them again Some have no choice, as they have no other means to pay).

While the option to buy crysta directly with a CC works for many that had issues with C&B, it still does nothing for those that were also denied the option to buy Crysta because of SE's legal concerns with those regions. Those players still have no way to pay if there is an issue getting C&B to work.

What really baffles me is how quickly they were able to add the direct purchase method for purchasing the Crysta (which, if I remember correctly, provides the option to save your CC info for future use??!!). And yet....they haven't been able to use that same portal (or setup a new one) for recurring subscriptions for the non JP players.

Wonder what the holdup is?

Great woot. I had this happen to me last month, had contacted SE, They bumped up the ticket to investigate on it cause it happened to me with Bank of America and it bothered me that before we didnt have this fee, then now we did without warning. Guess they made good on it now. =)

If you transfer your info fully to the SE Account Management (SEAM) you have to change to either C&B or Crysta method. If you haven't transferred your data to SEAM yet (still in the old POL system) you are OK. However, you can't update any of your POL info. So if you get a new card and need to update the exp. date or something, you have to transfer to SEAM to edit it--and then you get hit with the newer screwy payment methods.

They were supposed to give us a way to select the exact amount of Crysta by Early fall, and are supposed to give us an alternative to C&B for credit card by mid-fall. We're in the 6th week of the 13 week Fall cycle (Sept. 23 to Dec. 22)...waiting to hear something from SE on what's going on with all this from the 8/24/11 announcement:

http://forum.square-enix.com/ffxi/threads/13316-NA-Square-Enix-Account-Transfer-Period-Extended


So far, all I saw they they did was toss in a way to buy Crysta directly with a CC after you opt for Crysta/Ultimate Pay option.

Edited, Nov 2nd 2011 11:29pm by BDHERTZER

Yea they kinda do force you. I mean if you didnt change it, they will bill you and keep account active. However, one thing I did have on MY account, I couldnt login to my game unless I switched over the info to the new system. Wouldnt let me login till I did. So yea, they force you to pick a new system of payment, then you got charged a intl fee from your bank when the monthly billing came. The new system however IS nice. Why? Cause its no longer REQUIRED to be 1st of the month, you can change it to be better for you.

I see it as a hassle mostly because ClickAndBuy has extra fees, and they're essentially expecting me to sign up for a service so they can charge me for the transaction so that they don't have to bother paying for the billing themselves; just outsource the job to someone else and the fees to the customers.

Or crysta, which you can't seem to buy directly, unless you go through clickandbuy... which again, fees and apparently they already screwed up at least once. Else it's hunting down game cards...

So, constantly buying game cards, or going through a service that charges me extra just to let SE be lazy puts me in a position where I can't justify giving them my money anymore. It's not that the actual price or effort is too much, but more like eating at a restaurant where the waitress gives you the finger and tells you to cross the street, come back, and pay your bill in lottery tickets, so not only do you have to go out of your way, but you have to pay 20$ for a 15$ meal -and- go through extra crap...

tl;dr- I am too offended by the way they've handled this and would feel like one of those people who gets a black eye "falling down" and goes crawling back to SE as an addict who can't quit even when they feel dirty with the system. Essentially, feeling like I am being screwed ruins any ability to enjoy the game, so welp.

Pay with Crysta -> Pay via Ultimate Pay -> Pay with Credit Card

I buy 3000 crysta every other month (main + 2 mules), my card is charged exactly $30.00, and I never had to go anywhere near Click and Ban. I have to manually initiate the transaction, but UP remembers my card number and CVN, so I just click OK a lot.

And UP takes Discover Card, which SE never did.



Edited, Nov 4th 2011 7:51am by Elwynbelwyn