POL 2025??Follow

Ok, I was just camping a NM and looked away from my computer. when I glanced back I saw my screen was blank and an error had popped up. So I clicked, and it took me back to POL. When I tried to log back in, I get this message.

"You have no Content ID for FINAL FANTASY XI. Please obtain a new Content ID or reactivate a cancelled one in order to play the game and/or to use the PlayOnline services."

Soooo I check out the Content ID link to reactivate, and I get Error Code:POL-0019 Cannot connect to server. Please check network settings."

Does anyone have any idea what on earth is happening? Anyone else experiencing the same problem?



Clicked it again, I get the message: "The service is currently unavailable due to maintenance. Please try again at a later time." I was in past area, at the Fort(S)




Update: People seem to be posting the same issues on the new forums, found here.

forum.square-enix.com/ffxi/forums/79-Technical-Support


FFXI AH Thread: www.ffxiah.com/forum/topic/20434/pol/

SE is saying they are aware of the problem, and are trying to fix it as soon as possible. When that might be though, is anyone's guess. Someone mentioned in one of the threads that the EU accounts have been fixed, but since I'm from the U.S I have no way of checking.




Update II: 4/3/2011 10:14 AM

Today I logged in to see how things are going along. It gave me some new options about reinstalling my Content ID. It tells me that if I want to reactivate it, then I need to do it through the Content ID menu. So I go ahead and click, this time it lets me put in my information, no error code... until I need to put in my SquareEnix ID and Security code password.

This is what it gives me:

UCS-1104 You cannot purchase a Content ID. Please try again after checking the following:

*Make sure the payment information is valid. To ensure this re-enter and update your payment details even if they have not altered.

*Make sure your PlayOnline ID and Content ID's have not been Cancelled and reactivate if necessary.


I have been playing this game on and off literally the day NA version was released, I think somewhere around Christmas of 03 or 04. Hell will be raised if I find out that my character was deleted.


UPDATE III PLEASE READ

I just reactivated my content ID. These are the steps I went through to reactivate (and yes I had to pay 12.95 but it did work)

1. I restarted my computer
2. I immediately logged in, and went to Service and Support, and went to my Membership information. I clicked on update payment information.
3. It brings me to the menu describing the Visa & Mastercard Secure options, giving me a link that raises my webpage. I Filled out all the information they asked for (mine was VISA SECURE so I chose that btw) I basically gave them the exact same information that was there before, and when I was finished it prompted me to return to POL and continue.
4. Brought up the Content ID menu, and I saw my main & mule to be reactivated for 12.95 or what have you. I went ahead and paid, just so this would be over with.


I'm not sure if this will help anyone but it fixed my problem. I hope it will for you as well.


Edited, Apr 2nd 2011 4:34am by mmmBiscuits

Edited, Apr 2nd 2011 5:43am by mmmBiscuits

Edited, Apr 2nd 2011 11:51am by mmmBiscuits

Edited, Apr 2nd 2011 3:09pm by mmmBiscuits

Edited, Apr 3rd 2011 10:20am by mmmBiscuits

Edited, Apr 3rd 2011 10:21am by mmmBiscuits

Edited, Apr 3rd 2011 11:02am by mmmBiscuits

Just posted this in the "april fees waived" or w/e thread, but I feel like raising a bit of hell since I'm angry as **** atm:

Same thing just happened to me also. Now at first, my main and original mule were kicked. But could access the last 2 mules i made. Then i got kicked off of those also and now says i must reactivate content ids. WTF

I feel your pain. I'm assuming they are working on it, from the maintenance message I got. Still it's fairly unnerving. Guess I'll just get some rest and hope it's all figured out when I wake up. If anyone finds any information please post it here. Thanks



Looks like we have some grumpy trolls out tonight too

Edited, Apr 2nd 2011 4:53am by mmmBiscuits

Nono, not you. My thread was sub-defaulted as soon as I posted, and someone lowered my score on my previous statement, for some odd reason ^^;

Well I'm not getting the maintenance message anymore when I try to reactivate. It bring's me to the login menu that asks for playonline password.

Even when I give them the correct information it pops up with this message: UCS-5024 Invalid process. Please exit the current application".

When you try to login it talks about Registration Server Maintenance.(mar.31)

There were 2 Phases to this maintenance,

Phase 1: from Mar.31,2011 23:50 to Apr.1,2011 3:00(PDT)
Phase 2: Apr.2,2011 from 0:00 to 3:00 (PDT) * Maintenance completion time may be subject to change.


As well as:

"Also, if there is a problem with your payment method, you may be automatically disconnected from the game during the maintenance period. To avoid this, please complete all necessary billing changes in advance"

Edited, Apr 2nd 2011 5:36am by mmmBiscuits

I got the same "Your card was declined..." Scenario - Which made me sh*t my pants and check my CC to make sure it hadn't been hacked etc.

Thankfully, I see that I am not the only one having problems, and my CC is fine.

Sucks that we are all forced offline again though >.>

in light of the current situation, This made me laugh:

http://www.square-enix.com/eng/company/philosophy.html

Ok I first got this: "You have no Content ID for FINAL FANTASY XI. Please obtain a new Content ID or reactivate a cancelled one in order to play the game and/or to use the PlayOnline services."

Then when I go to reactivate my content ID I get the same error message others have been getting namely this: "UCS-5024 Invalid process. Please exit the current application".

My mom changed her credit card back in October and it took until February for SE (and me) to realize it but it accepted the new info without problems. March wasn't a problem either.

Obviously giving us a free month is causing way too many issues. x_X I hope they fix it by tonight cuz I got me a AF3 static to go to.

I would like to know why my GF's account can go to the reactivation screen. But when I log into my account it wont let me go there.

OK My wife and I are fine but some of the people on one of my LS's isn't.

I think I've pinned down what it COULD be. For those locked out, do you have two accounts on the same card?

Wife and I each have an account on the same card. Hers works fine, my IDs have up and vanished. Fantastic.

This **** is comedy gold.