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If you remain LM-17'd after this whole ordealFollow

#1 Sep 01 2009 at 3:11 AM Rating: Default
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File a fraud claim with Visa/Mastercard/Whoever your card holder is.

I know that at least Visa will most certainly refund you *some* if not all of any money sent to Squeenix, while taking it upon themselves to legally prosecute them for the money and then some.

You may not get your account back, but you'll at least get your money back, and i wouldn't be surprised if someone files a class action.

I haven't been banned (yet), but if they do, i'm not gonna think twice about calling up my back and back-charging them 2 years. I could use the $300.
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#2 Sep 01 2009 at 3:15 AM Rating: Default
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What you get the LM-17 for?
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#3 Sep 01 2009 at 3:16 AM Rating: Default
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I haven't been LM-17'd. I'm just saying, if for whatever reason the ban hammer hits my mole-hole randomly (cause they seem to be playing a game of blindfolded whack-a-mole), i'm gonna get my $300 back and probably go get **********

just sayin.
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#4 Sep 01 2009 at 3:21 AM Rating: Decent
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Also i'd be calling corporate offices pretending to be a number of random individuals while consistently attempting to make my way up the call chain, gathering information, getting call-back numbers to direct phones, and essentially social-engineering my way to the phone of a regional manager or higher

and then posting it somewhere where all the banned people could call.

>_> But that's just me. Last time i did that it took me 3 weeks and a $200 phone bill, but it was so worth it to talk to the Vice President of DirecTV.

If anyone is interested in doing this and has the gonads, PM me and i'll give you my AIM address. It's actually a really good way to get impossible demands met, because regional managers don't like talking to customers about blah blah blah, and vice presidents don't like hearing that i canceled despite a year of free service offered to me... That's american companies though, could be (and seems to be) completely different with SE.

I'd imagine if you got far enough up the corporate chain though you'd start seeing some results.

Edited, Sep 1st 2009 1:27am by Gourry
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#5 Sep 01 2009 at 3:32 AM Rating: Decent
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File a fraud claim with Visa/Mastercard/Whoever your card holder is.

I know that at least Visa will most certainly refund you *some* if not all of any money sent to Squeenix, while taking it upon themselves to legally prosecute them for the money and then some.


How do you know they would do that? Sounds unlikely they would refund money when it's not the credit card company's fault.
#6 Sep 01 2009 at 3:46 AM Rating: Excellent
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"Hey, I don't like what they're doing right now, so lets forcibly take back the money that we paid for the service that we enjoyed while it lasted."

And we wonder why our world is so messed up...
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#7 Sep 01 2009 at 4:09 AM Rating: Excellent
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OP: Doesn't work like that.
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#8 Sep 01 2009 at 6:31 AM Rating: Good
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If you get LM-17 and they continue to charge you, that's fraud, and your credit card company should fix any *new* charges for you.

It would be nice to think that if SE takes away your account for no reason, you deserve a refund due to the loss of something you've put time and effort into, but I doubt that argument will fly. Especially since we all "agree" to the clause in the ToS that says our accounts have no value, belong to SE, or whatever exactly it is. Like Svlyons said... it's a service that we pay for while it lasts.

But I agree that there is a fundamental problem with the notion (by game companies in general, not just SE) that our characters have no value, the companies own everything, and we have no rights. We're left to trust that SE will do the right thing in the name of good customer service, which hasn't been working out so well lately ever.

It's almost similar to how when you get on an airplane, you don't expect to end up being held hostage in the plane for 6+ hours in the wrong city with overflowing sh*tters, inadequate ventilation, and screaming babies. You trust that your airline won't ***** you over like that... but sometimes they do. So you get a refund for that flight and maybe a voucher for another; somehow it just isn't enough. At least congress is working on fixing that problem.

Edited, Sep 1st 2009 10:33am by VxSote
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#9 Sep 01 2009 at 7:06 AM Rating: Default
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If you get LM-17 and they continue to charge you, that's fraud, and your credit card company should fix any *new* charges for you.


If you get LM-17'd they can't continue charging you. It's not like SE is going "HAHA you can't log in to cancel your content ID's have fun paying us for eternity!". Once you're banned your content ID's are suspended and thats the only thing you're ever charged for when a billing cycle comes. You could complain that you're being "cheated" out of your money if you payed for a whole month and get banned a week in but it is fully within SE's legal power to do so.

Quote:
It would be nice to think that if SE takes away your account for no reason, you deserve a refund due to the loss of something you've put time and effort into, but I doubt that argument will fly. Especially since we all "agree" to the clause in the ToS that says our accounts have no value, belong to SE, or whatever exactly it is. Like Svlyons said... it's a service that we pay for while it lasts.


Quote:
But I agree that there is a fundamental problem with the notion (by game companies in general, not just SE) that our characters have no value, the companies own everything, and we have no rights. We're left to trust that SE will do the right thing in the name of good customer service, which hasn't been working out so well lately ever.


It's not that characters have no value, it is the fact that you have absolutely no legal claim to that value. You agree when you play the game that SE owns every single thing about your character that is stored on their servers. You're not paying a monthly fee for your character, you're paying to access the data they own stored on their servers.

Quote:
It's almost similar to how when you get on an airplane, you don't expect to end up being held hostage in the plane for 6+ hours in the wrong city with overflowing sh*tters, inadequate ventilation, and screaming babies. You trust that your airline won't ***** you over like that... but sometimes they do. So you get a refund for that flight and maybe a voucher for another; somehow it just isn't enough. At least congress is working on fixing that problem.


What the... am I missing some correlation between getting banned and anything at all in that situation? It's really absolutely nothing at all like that.

If you wanted to make any sort of airline comparison to getting banned you would have to make up some bat **** crazy story like... you're taking a flight that requires a connection and as you're switching planes you have to go back through a security check and oh wow they suddenly find out you're on a no fly list and don't allow you on board or refund your money because you're a dirty terrorist.

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#10 Sep 01 2009 at 7:57 AM Rating: Default
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VxSote wrote:
It's almost similar to how when you get on an airplane, you don't expect to end up being held hostage in the plane for 6+ hours in the wrong city with overflowing sh*tters, inadequate ventilation, and screaming babies. You trust that your airline won't ***** you over like that... but sometimes they do. So you get a refund for that flight and maybe a voucher for another; somehow it just isn't enough. At least congress is working on fixing that problem.


I'm sorry, but that's just about the dumbest RL analogy I've ever heard.

Besides, how the hell is it the airline's fault if the plane gets hijacked?
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#11 Sep 01 2009 at 8:06 AM Rating: Default
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I'm assuming he's going with the lackluster security route.
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#12 Sep 01 2009 at 8:15 AM Rating: Decent
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PlanckZero wrote:
Quote:
If you get LM-17 and they continue to charge you, that's fraud, and your credit card company should fix any *new* charges for you.


If you get LM-17'd they can't continue charging you.

That's just it. They still have your CC info. The bank still allows them to make charges. There is nothing physically preventing them from charging you again. Yes, it's fraud, but they can do it if they are so inclined. They won't get away with it for long, but the whole reason you have the ability to dispute charges in the first place is because companies can and do make fraudulent charges at times.

PlanckZero wrote:
You agree when you play the game that SE owns every single thing about your character that is stored on their servers.
And like I said, that is exactly the problem. In order to play the game, we're forced to 'agree' with something that puts us at a severe disadvantage should a dispute ever arise. Yeah, it's just a game, etc., but that doesn't mean we should have to agree that SE can treat us like sh*t if they so choose.

PlanckZero wrote:
What the... am I missing some correlation between getting banned and anything at all in that situation? It's really absolutely nothing at all like that.
Try to use your imagination just a little. In both situations you give up certain rights with the hope that the company you gave your money to won't ***** you. Both situations turn nasty, you don't get what you signed up for, and you're basically SOL.

PlanckZero wrote:

If you wanted to make any sort of airline comparison to getting banned you would have to make up some bat sh*t crazy story like...
Not really. I chose to use an actual scenario from recent news because comparing things to crazy made up things that never happen is kinda pointless.

Quote:
Besides, how the hell is it the airline's fault if the plane gets hijacked?
Apprently you guys fail to read the news....
http://www.cnn.com/2009/TRAVEL/08/31/passenger.rights/index.html

Edited, Sep 1st 2009 12:16pm by VxSote
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#13 Sep 01 2009 at 8:16 AM Rating: Decent
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Ugh, analogies. There should be a filter that whenever the phrase "it's like when" is typed, everything after it is replaced by "insert irrelevant, idiotic analogy here". Let me go on the record and say that for the most part, the people here are pretty smart. They can pick up on your point without your analogy.

That being said, the fact that SE keeps such a stranglehold on the value of the characters is to combat RMT. It's their fail-safe to keep people from selling their accounts on E-Bay.

To the OP: You're an idiot. You willingly paid for the months of service. Yes it sucks that you got banned for no reason. Unfortunately your only recourse is to tell others about your bad experience, and to hope that they will not purchase any other SE products in the future. But you're telling people to commit fraud.
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#14 Sep 01 2009 at 8:22 AM Rating: Default
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Kailana wrote:
I'm assuming he's going with the lackluster security route.


Except security is handled by the TSA, not the airline.
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Fynlar wrote:
Chew is being a lot more level-headed regarding the whole issue, which is strange because he's probably drunk.
#15 Sep 01 2009 at 8:26 AM Rating: Default
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VxSote wrote:
Quote:
Besides, how the hell is it the airline's fault if the plane gets hijacked?
Apprently you guys fail to read the news....
http://www.cnn.com/2009/TRAVEL/08/31/passenger.rights/index.html

Try using some proper terms, then. You said "held hostage", which obviously has nothing to do with the situation you're talking about.
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Fynlar wrote:
Chew is being a lot more level-headed regarding the whole issue, which is strange because he's probably drunk.
#16 Sep 01 2009 at 8:41 AM Rating: Good
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chewzer, Assassin Reject wrote:
VxSote wrote:
Quote:
Besides, how the hell is it the airline's fault if the plane gets hijacked?
Apprently you guys fail to read the news....
http://www.cnn.com/2009/TRAVEL/08/31/passenger.rights/index.html

Try using some proper terms, then. You said "held hostage", which obviously has nothing to do with the situation you're talking about.
Forgive me for taking slight dramatic license with my description of the events; I forgot that is a crime. Never mind that those people were actually being held on the plane against their will, even if it didn't involve hijackers with guns.
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#17 Sep 01 2009 at 8:46 AM Rating: Default
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VxSote wrote:
Forgive me for taking slight dramatic license with my description of the events; I forgot that is a crime. Never mind that those people were actually being held on the plane against their will, even if it didn't involve hijackers with guns.

There's a huge difference between this and dramatic license. When you refer to an airline, then say "hostage", you have completely changed the context of your statement.

Which is obvious by the responses you received, who all thought you were talking about actual hostages.

/endderail

Edited, Sep 1st 2009 11:47am by chewzer
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Chew is being a lot more level-headed regarding the whole issue, which is strange because he's probably drunk.
#18 Sep 01 2009 at 9:14 AM Rating: Excellent
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For the record, abusive contracts from a corporation to the user do not always hold up in court.

To me, continuing to charge you when you cannot use a service is abuse to the consumer.
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#19 Sep 01 2009 at 9:22 AM Rating: Good
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For the record, abusive contracts from a corporation to the user do not always hold up in court.

To me, continuing to charge you when you cannot use a service is abuse to the consumer.


You're right, except I'm not aware of any cases where SE has billed a banned account. The OP is talking about trying to go back and dispute all previous charges against a banned account, which is fraud.
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#20 Sep 01 2009 at 9:26 AM Rating: Decent
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CletusTheSlackJawedYokel wrote:
Quote:
For the record, abusive contracts from a corporation to the user do not always hold up in court.

To me, continuing to charge you when you cannot use a service is abuse to the consumer.


You're right, except I'm not aware of any cases where SE has billed a banned account. The OP is talking about trying to go back and dispute all previous charges against a banned account, which is fraud.


This.

The only way you could possibly get a refund is if the RMT change your personal information and SE says the account isn't, and was never, yours, then you could go back and refund for charges made by an account SE says isn't yours. That's the only case I've seen of people getting their money back.
#21 Sep 01 2009 at 11:06 AM Rating: Good
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I can see this working if you get LM-17ed or hacked, and you have to pay a month or two while they waste time 'investigating'. I would demand those months of non-play back.

I haven't, however, heard of a case of someone's account being locked under investigation, still drawing monthly fees, and then denied from them in the end.

Overburn the Fussy wrote:
The only way you could possibly get a refund is if the RMT change your personal information and SE says the account isn't, and was never, yours, then you could go back and refund for charges made by an account SE says isn't yours. That's the only case I've seen of people getting their money back.


This would probably only fly on legal technicality. Either its your account or you were incorrectly charged for six years and never noticed, but if SE is adamant that it was never your account and doesn't allow transfers of ownership, you're damn right you could get your money back.

Edited, Sep 1st 2009 12:08pm by Raelix
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#22 Sep 01 2009 at 11:23 AM Rating: Excellent
VxSote wrote:
PlanckZero wrote:
You agree when you play the game that SE owns every single thing about your character that is stored on their servers.
And like I said, that is exactly the problem. In order to play the game, we're forced to 'agree' with something that puts us at a severe disadvantage should a dispute ever arise. Yeah, it's just a game, etc., but that doesn't mean we should have to agree that SE can treat us like sh*t if they so choose.

Every single piece of software on the market is laced with a ridiculous usage document. Games, productivity, security, etc. You name it, it's got one.

The only difference is that, with MMOs, since you're always connected whenever you use it, it's much easier to enforce the terms of that document.

I've read in a number of places that, legally, the Terms of Service isn't even considered a real contract. A contract provides protection for both parties, usually, whereas the TOS/EULA seems to only offer protection for the seller. "This is what we can do. We're warning you ahead of time. Don't take us to court and act surprised."
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#23 Sep 01 2009 at 12:09 PM Rating: Excellent
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The One and Only ExpressImpress wrote:

Every single piece of software on the market is laced with a ridiculous usage document. Games, productivity, security, etc. You name it, it's got one.

The only difference is that, with MMOs, since you're always connected whenever you use it, it's much easier to enforce the terms of that document.

Yes (most, anyhow, GPL is nice at times) and yes.

The One and Only ExpressImpress wrote:

I've read in a number of places that, legally, the Terms of Service isn't even considered a real contract. A contract provides protection for both parties, usually, whereas the TOS/EULA seems to only offer protection for the seller. "This is what we can do. We're warning you ahead of time. Don't take us to court and act surprised."
There is also truth to this. Unfortunately it is far from settled law. My understanding is that there have been rulings both ways on EULAs in a variety of circumstances. It may very well be possible for a player find a sound legal argument and successfully sue a game publisher, but I think it's safe to say the publishers are not exactly shaking in their boots. And anything less than a serious (and expensive) legal endeavor is probably an exercise in futility - which is exactly what the publishers are counting on.

Edited, Sep 1st 2009 4:10pm by VxSote
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#24 Sep 01 2009 at 3:27 PM Rating: Good
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Quote:


Quote:

If you get LM-17'd they can't continue charging you.


That's just it. They still have your CC info. The bank still allows them to make charges. There is nothing physically preventing them from charging you again. Yes, it's fraud, but they can do it if they are so inclined. They won't get away with it for long, but the whole reason you have the ability to dispute charges in the first place is because companies can and do make fraudulent charges at times.


Holy ****... is your tinfoil hat cutting off circulation to your brain or something?

Tell me, exactly how many people have you seen come around here or any other forum after being banned to reveal to everyone that SE was maniacally still charging them every month for their banned account?

Maybe... just maybe... if you'd bothered to read the damn sentence after the one you quoted you would have seen the part about how they cancel your ID's with a ban automatically and STOP CHARGING YOU.

For **** sake if your argument is that they can keep charging you because they have your info then why not jump to the next "logical" conclusion and suggest that SE is randomly picking out credit cards to buy themselves fur coats and fancy hats. After all like you said they have all your credit card info.
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#25 Sep 01 2009 at 3:36 PM Rating: Good
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Quote:

That's just it. They still have your CC info. The bank still allows them to make charges. There is nothing physically preventing them from charging you again. Yes, it's fraud, but they can do it if they are so inclined. They won't get away with it for long, but the whole reason you have the ability to dispute charges in the first place is because companies can and do make fraudulent charges at times.


Anything you use on a monthly service has your CC info. A company like SE probably realizes that if they were to try it, they'd easily be @#%^ed by lawsuits for doing it. Worrying about them charging you is a complete waste of time.

Quote:


And like I said, that is exactly the problem. In order to play the game, we're forced to 'agree' with something that puts us at a severe disadvantage should a dispute ever arise. Yeah, it's just a game, etc., but that doesn't mean we should have to agree that SE can treat us like sh*t if they so choose.


Every game's ToS is pretty much a list of things you can't blame them for. They're not treating you like sh*t, they're offering you a service with rather fair restrictions. You don't see them using the "we can ban you for nothing" clause almost ever.



Edited, Sep 1st 2009 5:36pm by Overburn
#26 Sep 01 2009 at 3:43 PM Rating: Decent
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PlanckZero wrote:
Maybe... just maybe... if you'd bothered to read the damn sentence after the one you quoted you would have seen the part about how they cancel your ID's with a ban automatically and STOP CHARGING YOU.

For @#%^ sake if your argument is that they can keep charging you because they have your info then why not jump to the next "logical" conclusion and suggest that SE is randomly picking out credit cards to buy themselves fur coats and fancy hats. After all like you said they have all your credit card info.


This part is correct, 100%. However, when my brother called to see why he got LM-17'd, the CSR did charge his card. The full monthly amount for the character. It was stopped on the spot and the charge never affected his account, but you should be aware that when you're wanting them to look at your account, they will charge the card.
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