Baffled by Security TokensFollow

Because it comes with WOMG storage. That is the sad truth of it.

WoW does it too and they have great customer support. People just like to have an extra level of security or they just want a satchel.

http://www.blizzard.com/store/browse.xml?f=c:6



edit: linky

Edited, May 5th 2009 4:03pm by Kathus

Edited, May 5th 2009 4:05pm by Kathus

It's an optional because some people don't want to have to press a button and enter the number on the display. There are even some who bought it just for the storage then unregistered the key again. :s

I don't mind the whole thing, with MMORPGs you need all the security you can get. It'll be interesting if I ever lose it though.

They do not owe anyone an apology for someone gaining access to an account. In fact your lucky they don't ban you for you letting someone else play on your acct as that is against the terms of service. You let the person use the acct because you gave them your passwords by leaving your system insecure.

say all you want about their customer service, but there is not an issue with their security.

If I worked in their customer care I would have a bad attitude also with all the pre pubescent cry babies calling me and telling me that its SE fault their acct was hacked.

Why are players paying for it? Because it comes with a valuable in-game bonus that greatly enhances the game experience.

Why is SE charging for it? Because it costs money to supply the token, ship the token, administer the added security, and to develop it in the first place.


If they had instituted this program in the first place, the initial product would have simply cost more in order to offset the additional cost of the token. Would you be complaining this loudly if the game had cost *an extra* $10 to buy, and came with the token as a result?

Edit: left out important words "an extra"


Edited, May 5th 2009 4:43pm by svlyons

They are providing it.

Things cost money. NOTHING in life is free. They pay Vasco for the tokens, they get it to work with FFXI, they sell it to the players..plain and simple.

The reason you never seen such a "severe" case of security issues is because 9/10 it's likely they aren't a major company and what is your definition of severity in security issues? Games like FFXI, WoW, Lineage (number), EQ and EVE are some of the few MMOs that I see that actually has forums with high activity, which is why for most Free MMOs you probably will be "hard pressed" to find threads like you would here is because their forums more than likely won't have high activity.

You're an idiot if you think WoW has less account hackings. There was a very big hackfest recently on WoW and accounts were being stolen left and right. Given the volume of players on WoW and the numbers that I saw on my server alone, there were far more hackings on WoW. There are still some going on now.

The difference is in the recovery. SE makes you jump through hoops, and Blizzard gives you your stuff back while you're still on the phone with them. But then again that just makes it easier to exploit Blizzard's system.

You can sell your WoW account for real money, and then recover it. Turn around the next day and sell it again, get a different customer rep, and then recover it. Rinse and repeat. My friend did this in college and made extra spending money. I believe he sold his WoW account like 6 times in the span of 3 months.

While I agree it's nice to be able to recover your account so swiftly with Blizzard, it also leaves the door wide open for people to take advantage of others for real money.

Double-edged sword.

Those games huh? So what's your definition of severe lack of security then, since you say FFXI has the worst security of any MMO which is very very hard to believe, because these hackings only started in the recent years considering this is a console game originally.

Not necessarily true. The more advanced keyloggers are actually taking the information from your memory. You don't even have to type it; it knows exactly where Playonline stores it and it reads it from there.

I don't think SE *should have* had the tokens since the beginning. First, there wasn't a need for it. Account hackings didn't become commonplace until about a year ago. Prior to this the only time you ever heard of an account being stolen was when bub #1 gave bub #2 his information, and bub #2 was less than trustworthy.

Now we all know that you feel entitled to have all the free stuff you can handle, but nowhere in the user agreement does SE state that they are responsible for the integrity of data stored on your computer, even if that data was put there by a program they published. They are not obligated to provide to you, for free, a device which enhances the integrity of data stored on your computer. The device is optional, and the mog satchel is optional.

I personally feel that offering something like the mog satchel was a great business move for SE. Almost everyone in game wants more storage space. Almost everyone in game want more security. Since not everyone wants it, why not sell extra security with a bonus of extra storage space? It was a good business decision on their part, and I'm sure there's a pretty penny of profit for the token vendor.

To include the token for free with all new purchases and to send a token to all current members, again for free, would require a form of corporate socialism that's unheard of outside of Soviet Russia. (where computer hacks you!)