Sounds good actually, thanks.
I finally got a reply as well. They had the most ridiculous requirements to verify one's identity, so I am really thinking of taking legal action and will start with complaints to the BBB and FTC, and take it from there. At the worst, I'll seek every penny I ever paid to them plus interest, and I have regularly been paying for a minimum of 3 accounts from 1999 and on.
The SOE site allowed you to get your account names simply by requesting all associated account names with an email address to be emailed to you (I had way too many but can't let go off 3, however I can't remember the login name of one even though I can give the name and level of characters on the account).
They wanted the name and address, and the email, which is exactly the same as it had been. Then they asked the last 4 digits of the credit cards I used lol. Without exaggeration I have over 20 cards probably and been through another 20 or even 40 I may have closed. My credit was decent, so I would get cards with bonuses, use them reguarly and then pay them off immediately as if they were debit cards with no interest paid, and if the bonus expired and if the cards had fees, I would cancel them while those without fees would just sit forever for emergencies or until the institutions close them.
Plus a lot of the cards I had were changed once or even twice when they had those big "stolen card" scandals with Target, etc... And I don't have an album book where I store old cards, I shred them and burn them.
I asked them if they could provide me with the numerical value of any single digit on the card, and that I could give them the info if I still had the card, or if they told me the first few letters of the institution that issued them unless they wanted to simply tell me the full name of the issuer.
Each time I replied, I ended up with a new person and they would randomly ask the same questions while the answers were already in the previous messages attached to that message. They use Westerner names but they sound offshore since those usually seem unable to make individual decisions and everything has to be followed to the last word and comma in their policy guides.
I have my name and address, I am using the same email, I have 2 of 3 accounts' login names also registered to the same mail, and I have the secret question answer. Nope, "you may be someone who will steal 3 unused accounts who are of no use to us since we can't even make money off them since nobody is paying for them. Our accounts are so precious that we need more ID proof than they ask you when you try to get a passport or when you go vote". Unbelievable...
And Mediik is a gnome cleric. Been on the Seventh Hammer until the server was shut down and merged into something else. He also boxes multiple accounts now but the name he will use in forums will always be Mediik.
I started on Xegony as a barbarian warrior from beta 3. Within the first week of the official game, I got stuck upstairs in the bank in Gnome city and a week later after I still had not a single GM come and get me out, I made a halfling druid named Nabby.
We took over the Dark Exile with 2 friends named Ranadin, the inkie SK, and Gilthanos the high-elf Pally (passed away in a car accident after I quit EQ the final time, may he RIP). Ended up in a Plane of Fear raid where we got wiped out and took us about 3 days of CR, and I had dropped to lvl 47 from 50, and couldn't even get into the plane. I had about enough as you lost a third of a level when dead, and got no xp back while that amount you lost in 1 death took about 20-25 hours of non-stop quadding to get back, so I put up the account up for sale on eBay and quadded the guards Sheg and Topplo outside East Freeport to get the 50 back.
Got back within the year, the guy who bought my account hadn't improved on Nabby at all and had moved him servers. He wanted $10k and then dropped it to $5k lol. So I started a new account, made my new Nabby and realized my guild was gone along with my friends. Turned out they had a free server migration and they had gone to the Seventh Hammer. GM's moved me for free, I had already gotten to lvl 20 in 3 days with hours a day and refused to restart a new character on the new server.
Ranadin was still ****** off I had left but Gilthanos helped PL me and I was back to 50 in about 3 days at CT. Joined the Fires Within other friends were making, and been there for almost 5 years as the druid CL and GL a few times. Ended up pl'ing a halfling rogue McNab after we kept failing in the Plane of Air with not enough rogues to drag corpses (before the 72 ppl limit on raids when we used to zerg with 140-150 ppl lol). A lot of changes were happening, ended up GL again during a transition and got sick of people coming to the guild, getting keyed for the Plane of Time and leaving (we were top 3 on the server but at the time 1 was ahead of us maybe 2-3 months and TDE about a week or two). So I made Circle of Nabbits for fun only but it ended up with 100+ ppl again, so I went back to FW. I won one of the Best of Best between servers and got the title Nabby the Wise.
We were doing awesome, instead of being 1-2 years behind progression, we were only a couple of months behind.
And then the imbecile at SOE who probably never played any game for more than 3-4 hours in a single week with no more than 5-6 hours in any given month, if even that..., because he was too busy getting an MBA from an Ivy League school came up with the brilliant and genius idea of Everquest 2 (and I hope he was fired when they started questioning why the total number of player subscriptions in EQ and EQ2 combined were half the number of EQ players alone a year ago).
The guilds took a huge hit, people like me who had 500+ days played refused to even try EQ2 (used to go through 3-4 games a month until EQ, and haven't bought a single other game for 8 or 9 years after that and switched to console gaming when I quit anyway, and I still haven't played another PC game since 1998). If they had shut down EQ and had given us bonuses and extra levels for our EQ characters in EQ2, I may have whined and complained but I would have most likely gone, but not how they did it. Raid numbers went down, participation went down, and eventually I could solo with 3 to 5 boxes almost everything in the game. And more and more people kept quitting, and I did too. And then 3-4 years ago I had to get back and would have continued playing but got a house in Maine with no Internet connection anywhere near it, so I had to quit. I think we were last on Tunare but not sure exactly since I never paid much attention to it, with the characters automatically logging in to whatever server they were in. Got internet back a few months ago when a company decided to finally move in to this area, but I can't get the idiots to recover my accounts lol.
Edited for typos, hard on the cell phone to type..
Edited, Dec 17th 2016 2:12pm by NabbytheWise