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Daybreak and server issuesFollow

#1 Nov 06 2016 at 1:46 PM Rating: Good
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Anybody else fed up with Daybreak and the current server issues? I was barely able to complete some tasks and quests yesterday(Sat.) amid several disconnects and it is even worse today. I have been checking on their forums and there has been no communication from them at all on this. Very irritating. I have decided to no longer give them my money until this is resolved. Not just the server issues, but their service to the customers as well. How does everyone else feel? Am I alone in my thinking?
#2 Nov 06 2016 at 5:19 PM Rating: Excellent
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To late for me, I did the $72 for 1 year x 3. Every night when I log in, my Bazaar sellers have not been online (I don't get the have to log out active chars prompt), so consequently, nothing sells. It is getting pretty bad. Not much we can do, we're kind of beholden to them to get it working.

I have held off pre-ordering the new expac for now. For a stupid statue, not sure if I care about pre-ordering. Gonna wait to see how things shake out.

Tat
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Michone, 115 Troll Shadowknight
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<Inisfree>, Tunare (Seventh Hammer!)
#4 Nov 06 2016 at 6:53 PM Rating: Excellent
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Yeah I canceled all of my accounts earlier this week. I just can't continue to support daybreak at this time. I know I'm likely not done with the game, but there just isn't much in the game that interested me going forward at the moment. I would like to get back to playing on Phinny, but what I really want to do is get back into the end game raiding portion of the game. Unfortunately I just don't have time to do that right now. Aside from that, the new expansion looks extremely lacking and nothing else on the live servers is holding my attention, add to that the issues with customer service and server stability and that leaves me un-subbing for foreseeable future.
#6 Nov 06 2016 at 10:37 PM Rating: Good
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I have cancelled my accounts as well. Fed up!
#7 Nov 07 2016 at 5:52 AM Rating: Good
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It's nice to see I am not the only one.
#8 Nov 07 2016 at 7:03 AM Rating: Excellent
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I just re-upped for the 72/year deal as well. I think of it as a donation to keep things running. But they seem to really excel in pissing people off anymore. It's such a shame there isn't someone competent at the helm. Even with the recent problems, all it would take to make people happy is just transparency and feedback to their customers.

Daybreak Games: the Comcast/Verizon of game companies.

edit: huh, I got censored for a word starting with "p" that means "annoying". Go figure.

Edited, Nov 7th 2016 8:06am by Taninger
#9 Nov 07 2016 at 7:56 AM Rating: Good
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Taninger wrote:
Even with the recent problems, all it would take to make people happy is just transparency and feedback to their customers.
THIS

I could deal with the stability issues, as annoying as they are, if there was some kind of communication from DBG about it.


Edited, Nov 7th 2016 8:58am by markkuss
#10 Nov 07 2016 at 4:05 PM Rating: Excellent
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SOE soldout for good reason - old online games are money sinks. Progression / unique rule set servers seem to be one way for DBG to churn player interest. Is it a passing fad? Or do progression servers represent a stable subscription base equal to the new expansion-hardcore raider population base?
#11 Nov 07 2016 at 8:29 PM Rating: Excellent
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Trappin wrote:
SOE soldout for good reason - old online games are money sinks. Progression / unique rule set servers seem to be one way for DBG to churn player interest. Is it a passing fad? Or do progression servers represent a stable subscription base equal to the new expansion-hardcore raider population base?



Past progression servers seemed to show us: There is a huge amount of initial interest (aka sub $) that wanes as each expac era unlocks, that at some point past OoW the population will be "low" but... still 100% paid. Also that as long as one guild is pushing unlocks (if that is part of the ruleset) then these servers will catch up to live. Whether a server mostly being one guild's private thing warrants the server remaining up is a $ argument only Daybreak knows.

However, some aspects of past progression didn't help things: 2 servers with same rulesets launched at same time, I believe in every case the 2nd opened server (even if only a day later) was much sooner to be in serious decline. Another thing is the voting as this seems to have been divisive and ultimately unproductive. Vulak server for example saw a huge overnight drop in population when the Kunark vote passed. The casual guild I was in went from 200ish characters, 80ish on a night to dead. Main reason? most of the guild hadn't leveled to the voting age in time and wanted to go slower.

Ragefire/Lockjaw had a lot of good lessons applied to them, but the box-army types and top guild drama turns a lot of people off.

Phinigel seems to be showing us: -larger server capacity is good, instances so guild set their own pace is good, /picks is good, no voting works better... even though most people not in the top guilds would have liked even 4 month unlocks better, at least with no voting it is predictable and not taking sudden right turns. Right now, even if Phinny loses population along the average curve of past progression servers, I think it makes it past SoD easily still holding at least a medium population.

Basically Phinny is a recipe that works. They can do Phinny 2.0 in a couple of years once this Phinny is far enough along and probably milk this for a couple of cycles... even if the live game were to stall in development.

I'll be surprised to see any more voting progression servers, and kind of surprised if any more get launched that allow the one computer box armies... people voted against that with their $ it would appear. I won't be surprised to see a racing unlock progression server loop started, as that is a different beast that appeals to a different crowd. We might also see a PVP attempt at some point, and maybe a locked (like the old mac server that lived on fumes for years locked in PoP) server.

If they can make money at it, or think they can... why wouldn't they?

On the bright side, if you hate progression it's alright, as it seems that it puts more money into the company than it takes out (especially if Phinny 2.0 is just starting up the same server. They've already done all the coding work).
#12 Nov 08 2016 at 10:52 AM Rating: Excellent
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I agree Snailish, I think they know progression servers is where they can pull in the most subs, and definitely the most returning subs. I think that idea is what prompted the return to kunark for the live expansion. They knew the nostalgia factor was strong in the player base and figured that would be the way to get even more players back. The problem with that is the level of expectations that come with the kunark name. As we stated in another thread, they simply do not have the resources or talent left on the dev team to pull that off. As a result, a very lack luster product was shown with the unveiling stream.

I do think they can continue to make a decent profit via progression servers if they continue to roll out new ones ever so often. However, the issues regarding maintenance, server stability, and customer service will kill any moment they have going if they do not correct those issues.
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