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#1 Nov 08 2006 at 10:14 AM Rating: Decent
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hi,i was just wondering if anyone else has been gettin this error message. a lot of people on the tech support at sony complaining.makes the game unplayable for me.eqgame.exe has experienced a problem and needs to close.
#2 Nov 08 2006 at 10:30 AM Rating: Good
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Right after the last patch I started getting this error everytime I tried to window out of EQ or log off the game. Every single time. Then, all of a sudden, last night, I windowed out with no problem. I have no idea what changed and how it got fixed, but it seems to work fine now. I didn't get the error when I logged off last night either.

Sorry I couldn't get more descriptive on how I fixed the problem. I would if I knew myself.
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#3 Nov 09 2006 at 4:09 AM Rating: Decent
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Ok so I just bought EQ titanium, downloaded it, and did the whole hour and ahalf long first patch. with anticipation i clicked on the EQ icon on my desktop, and got this damn eqgame.exe message. I cant believe it. The exact message I got was unable to locate d39x9_30.dll. Then it said reinstalling the application might help. Do i really have to reinstall the entire game? then do the patch all over again? im posting on the tech support forum too, but you guys have been so helpful i thought i 'd try my luck. i dont know how this could happen, i just downloaded it for the first time.
thanks in advance
#4 Nov 09 2006 at 4:20 AM Rating: Good
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Quote:
d39x9_30.dll


You need the most up-to-date DirectX 9. Google directx and you should be able to find the most current version easily enough.
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#5 Nov 09 2006 at 6:06 AM Rating: Default
Jiggidyjay wrote:
Quote:
d39x9_30.dll


You need the most up-to-date DirectX 9. Google directx and you should be able to find the most current version easily enough.

actually if u download the most recent directx from the microsoft page, u won't get the correct file. u need to download the full install.

here
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#6 Nov 09 2006 at 6:57 AM Rating: Good
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Quote:
Jiggidyjay wrote:
Quote:
d39x9_30.dll


You need the most up-to-date DirectX 9. Google directx and you should be able to find the most current version easily enough.

actually if u download the most recent directx from the microsoft page, u won't get the correct file. u need to download the full install.

here


I have read that several times, but I don't really think it's true (anymore). It was probably true when this version of DX9 was released, but it must have been fixed.

I had a fatal harddrive error two weeks ago (MFT got corrupted, but I was able to retrieve all of my personal files using forensics tools). It happened on a Friday night and since I was going to take the harddrive into work on Monday to retrieve the personal files I had to put a new HD in. So, I put a new HD in, formatted, installed windows and all of my drivers, downloaded the current EQ patcher, downloaded the most current DX9 and started the patcher. 13 hours later I clicked on the "play" button and I was good. No errors.

Maybe I got lucky, I don't know. Like I said though, I just downloaded the regular most current version and it worked fine.

EDIT:

Ok, I think I see where the problem here is. The regular most current version will work fine if you don't already have DX9.0c installed on your computer. If you do, then you need the redistro. If you have an earlier version though you can just do the regular install. Click "start"-->"run" and type "dxdiag.exe" (without quotes) and see what version of DX you currently have installed. If you have DX9.0c already then do the redistro to just replace the core runtime components. If you DON'T have DX9.0c already then you should be able to do either install. I'm not sure why one version would have that file and the other wouldn't though. Kind of strange.

Edited, Nov 9th 2006 at 7:07am PST by Jiggidyjay
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#7 Nov 09 2006 at 7:31 AM Rating: Default
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stolen from Zunnoab from HE


if what you are talking about is tabbing out of EQ to desk top do this

Make sure you are out of the game when doing this.

This describes the workaround for Windows XP but the location of the refresh rate should be similar for older versions.

1.) Right click your desktop (make sure not to click an icon).

2.) Select "Properties."

3.) Click the "Settings" tab.

4.) Click "Advanced."

5.) Click the "Monitor" tab. Note what the refresh rate is set to.

6.) Open eqclient.ini

7.) If you get this bug lots, there is most likely a line that reads "RefreshRate=0" Set this line to equal the refresh rate you saw on the monitor tab.

The above should make the ResetDevice() Failed crash extremely rare. I posted this here since an extremely common known bug that's existed for a long time and I often run into people who say they can't tab out or they'll crash, and it's almost always due to this bug.
#8 Nov 09 2006 at 8:04 AM Rating: Decent
20 posts
Actually this does not happen when I tab out of EQ. I havent even made my account yet. Im restarting the game after 6 years away and last night was the starting up night for everything. downloaded the game, did the patch, then tried to hit "Play" and i got the error message. at least im not paying for an account yet, but still. i thought it had something to do with direct X though, im glad you guys helped me out with that. I actually downloaded Civilization 4 just this morning to play something while i figured out this EQ thing, and that had direct x 9 on it. but i didnt even bother to try EQ and see if it would work after that. hopefully this is it, and i wont have any problems. once again, thanks so much folks. you guys really are very helpful
#9 Nov 16 2006 at 12:15 PM Rating: Default
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i get it when i try to box
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