Two reasons you should not buy further expansions.Follow

About an hour.



Never.



Don't know. Figured out a way around the broken faction stuff for the Wizard Epic. The other quests I have done I have had no problems with.



Considering that EQ has a player base in the hundreds of thousands I do not consider that unreasonable. They receive hundreds of petitions daily and each has to be checked out in detail-no matter how trivial they are. I suppose you expect them to hire a personal GM for each player, or at least just for you.



Longest I know it has taken an issue to be resolved for anyone I know was 27 hours. And considering the nature of the problem neither I nor the people involved considered that to be an inordinate amount of time. The GM's kept them informed as to the situation and the steps they were taking to resolve it. Eventually they had to shut a zone down in order to resolve the issue and retrieve my friends corpses.

My suggestion to you is that if you dislike SoE and EQ so much you should consider quitting. If not feel free not to buy further expansions. I am truly enjoying the fact that many have not purchased GoD. Means nicer XP/loot for me and my friends. Also means that KT, Riwwi and Barindu will not turn into KC v.3.0 or BoT v.2.0.








Edited, Wed Aug 18 03:48:25 2004 by TexasWizard

Edited, Wed Aug 18 03:50:30 2004 by TexasWizard

Actually I am thinking about getting LoY (never bothered to get it so far) to have more bank slots as TS gets extremely space-consuming once you take it serious - but thats it :)

Edited, Wed Aug 18 07:19:00 2004 by MordenRaspCleric

Everquest is a game!

SOE does not provide hand-holding services. If you don't like the service then quit.

Last night while soloing in SOL A, I fell into a wall and then into the lava. It was a bug in the game. I died within a few seconds but luckily there was a cleric who came to my aid!

The game has bugs. Who cares! I know I don't. It just makes things a bit more challening.

Besides - how many time have you taken advantage of any bug (i.e. pathing errors)? Try Mistmoore by the lake. The mob there has to run around a tree the longs ways to even get to you. All you have to do is manuever left and right and the mob will die from dots spells and never hit you.

I'll be buying the expansions, but he does have a point on CS. Yeah yeah its a game, bit sometimes there are things that shouldnt happen and need to be pettitioned, and GMS do take a long time to reply. Since the new petition ticket came out, my friends and I noticed a huge improvement. But before that kicked in every forum I went to was complaining about lack of CS.


And yes I've dealt with the lack of CS before too so I've been there. It took GMs 3 weeks to conatact me on 3 missing corpses ( I died in a death loop) and my petition was always gone when I logged in. I even kept my game on on the days I didnt feel up to playing. I talked to about 5 diffrent guides and each one supposedly upped the degree to a GM but it still took them 3 weeks and a friend of mine petitioning for me before I heard from them. Guess what. By that time there was nothing they could do. They told me it was "too late for them to do anything", even though I contacted them immediatly. :/

Edited, Wed Aug 18 08:54:02 2004 by deadsidedemon

Edited, Wed Aug 18 08:54:56 2004 by deadsidedemon

You can expect whatever you want, but if you play 30 hours a week, that's your own lookout.

Refusing to buy the expansion isn't going to fix CS. It's not as if SOE is going to retrain their art development team to answer petitions from guys being KS'd in Runnyeye. Bugs are another matter -- SOE claims that the "current content" team is different than the development team, but there's enough off the record reports from developers at Fan Faires to raise suspicions. Namely that the current content folks are cannibilized by the new content teams and that those remaining don't have the resources or communication to fix what the development team left broken.

Nevertheless, the best reason to not buy the new expansion is touched upon in reason #2. If you're content with the amount of content you have now and you don't think the value of the expansion to you is $30 or whatever it costs then don't buy it. I think most people should be able to make an honest determination on how much they think they'll be running around the new zones or how much they desire five more levels of grinding and trying to get spells to drop. If the answers to those is "not really" but they buy it anyway, that's their problem I guess.

There was this bug a couple months ago in Everfrost and basically you fall forever...as do the Wooly Mamoths. At the time I was tracking a wooly and I fell down one of this invisible endless pits. I petitioned the GM, turned off my computer and logged back in to find the GM had resurected my corpse and told me the exact spots to avoid gave me a 100% weight reduction backpack and sent me on my merry way...course I fell down three holes and lost a lvl in the process, but at least they cared enough to give me something nice and the GM buffed me enough that I could take out an Ice Giant at lvl 36 and lvl back.

Don't know how a lot of people have problems, but whenever I asked for help it came pretty quick. Could just be lucky though.

1 hour max. The offending person was banned for three days. I call that quick and fair justice.



Never. However if that happened I would /petition and probably get the item unless I was being a moran and trying to pick up duplicate LORE items.



What fix?



I'm sure that there are a lot of things that they are constantly working on. Your specific quest might be about 100,000 items down on the priority list. Suck it up and start another quest and try your first one later.




Yes. Is it really acceptable for me to have to wait for 30 days to close on a mortgage. Yes. Have a little patience and life will be much easier.



Depends on what your definition of reasonable is? There hundreds of thousands of people playing EQ. Three day response on an email is pretty good considering the amount of email they probably receive.



All of them except OoW. That's the fun of the game. If I had explored all of the content in all of the expansions, I probably wouldn't be playing anymore.



That's the wonderful option that we have! You don't have to buy any of the expansions if you don't want to!

Edited, Wed Aug 18 13:27:05 2004 by Martant

So, you are saying that if I do not buy the next expansion, that one less person buying it will do all of this? Hell, I can nominate a couple of idiots on my server to ban outright...that ought to give them all the support time they need.

Seriously though, you want so few people to buy it that they...what...don't release it? They will already have released it if I have the choice to buy it or not...then the effort would be to keep it from becoming popular...which is hopeless if it has good zones, items and enhancements. Which means that if I do not buy this expansion I am just that much further behind in where I can go by the time the next one comes out. And it would suck to have to sit out of guild raids and events into new zones because I am staging my 'soe support sucks so i am going to punish myself' campaign.



Yes, but you are overlooking something...most expansions have varying levels...if they were all just stacked on top...for higher and higher zones...I would agree 100%. But they are not. There are always enhancements, zones and/or items for mid and low level as well.

So, the question I have for you is...why ae you still playing? There are plenty of other MMORPG games out there for you to move to...why have you not if you are so unhappy with SOE? What better way to teach them the lesson than to withhold your monthly fees as well as future expansions.

Hmm...could it be that this is still a better game than the others out there? I know I have tried others and they pale in comparison...oh some have better graphics or nifty features...but the game usually ends up getting stale and I am back at EQ.

Over a year ago I spent about 2 months ranting about EQ support. It was terrible. I outlined the problems and offered suggestions on just about every board...including Alla. You know what, it has gotten better. In fact, with expansions I think support DOES improve because they are focused on issues more. I think the /petition system being in the form of an e-mail is a great enhancement.

So, you expect to get your issue resolved how fast? What do you think SOE's GM to player ratio should be? If there are two GMs on a server that is at prime...those two GMs are going to be quite busy...especially when you figure in that they have to not only respond but find ways to resolve issues. I have seen camp and behavior disputes tie up a GM for over an hour...on one silly issue. They are busy...and while I do think they could make sure there are at least 2 online at all times...the method of logging and checking a petition later is great...means I do not have to stand there and wait for a GM (which was my real problem before...let me ask for in game help and log rather than waste my time waiting for you)...I can continue or log and get on an alt, or log off and join the real world for a while (something many need to do).

Let me give you some perspective here...if you bought a $10K firewall from a major firewall manufacturer...you would NOT get a guarantees service level...in other words, they will help you but will not guarantee how quickly...unless you buy an enhanced maint contract...the more you pay the faster the response...but most will never guarantee faster than 4 hour. So, that is for a critical piece of corporate equipment that someone has spent thousands of dollars on...kind of makes your complaint about waiting a few extra hours to fix a toon in a silly game you are playing look petty, eh?

Ok, first up I will come on out and agree that SOE needs to work on their Customer Service. The turnaround time is simply too long. I've told them so a couple of times when dealing with them.

In every case that I've had a problem, I have either dealt with it or found that it wasn't a game problem but simply my stupidity. I've never petitioned in game and proably never will. If it's that damned important, I'll pick up the phone and call them. It's much harder to brush off the concerns expressed to you by a real person than it is to /ignore an ogre who's scratching himself half the time you're talking to him.

Overall I'm satisfied with the service. I'd love more content, every minor errata fixed, AND more expansions.

I don't have a message to send to SOE, and if I did, it wouldn't be sent by posting on Alla's. Nor by giving them the silent treatment. I'd communicate. It's civilized and I've found that it works more often than not.

I might wait on the next expansion, because it turned out that GoD was meant for lvls 60+ and my main was only 50 when I bought it.
Never had any problem contacting a GM, just found one in the game and they were able to help me out right on the spot.

It took about 3 weeks for them to get my accidentally deleted character back, that is the longest time I have had to wait for help.

Yeah, and I bet they put all that money into a big room and Smedley swims around in it like Scrooge McDuck.

It's not like they have a development team, CS team, marketing people, a massive server farm to pay for, utility costs, etc etc.

Server - 1
Nadenu - 0

Edited, Fri Aug 20 19:52:19 2004 by Nadenu

if you dont like it so much. quit.

Or get used to it and stop complaining..

They have to make money just like eveyone else..

You guy's complain about so much it's not even funny. CS THIS and that..

NO HELP HERE AND THERE!

BUG'S OMG (i have never seen 1 bug) in my 3 year's.

You complain about how they just come with more expansion's for money.. DUH they do what they need to survive.

Gimme a break SoE does what ever other human does.. SURVIVE!